[Hiring] Implementation Guide @Athennian

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Firm Overview

Athennian will increase belief in enterprise. Our merchandise assist authorized, finance, and tax groups be transaction and audit-ready by organizing enterprise entity and company construction info. Over 370,000 enterprise entities in nearly each nation are managed on Athennian to automate workflows for possession, firm secretarial, governance, tax, and compliance.

The Position

As an Implementation Guide reporting to the Workforce Lead of Implementations, you’ll drive our shoppers’ profitable onboarding and adoption of the Athennian platform. Appearing as a trusted advisor and technical professional, you will make the most of your venture administration expertise to navigate advanced tasks, making certain well timed and profitable outcomes. Your capability to adapt to altering necessities, successfully handle consumer expectations, and contribute to course of enhancements will probably be important in empowering customers to unlock the complete potential of Athennian and obtain their enterprise objectives.

As a key contributor to our Buyer Expertise staff you’ll be liable for:

  • Challenge Administration:
  • Handle implementation tasks and consumer onboarding from initiation to completion, making certain tasks are delivered on time, inside finances, and to the very best high quality requirements.
  • Develop complete scope of labor documentation that aligns consumer expectations with inside supply capabilities.
  • Proactively handle and talk any adjustments in venture scope, finances, or timeline to stakeholders.
  • Implementation and Coaching:
  • Lead all facets of implementation, together with onboarding coaching, finest observe classes, resolution configuration, and knowledge migration.
  • Establish change administration alternatives to boost consumer adoption all through the venture lifecycle.
  • Facilitate technical requirement gathering classes and successfully convey buyer suggestions to the product staff.
  • Buyer Success:Develop detailed venture plans that instantly tackle buyer necessities and guarantee their objectives are met.
  • Present correct useful resource planning and forecasting for Athennian’s inside venture staff to optimize supply.
  • Oversee the profitable manufacturing deployment and go-live launches with meticulous consideration to element.
  • Ship an distinctive buyer expertise for all new customers of the Athennian software program.
  • Drive well timed launches and guarantee clients shortly understand the worth of the platform.
  • Collaboration:
  • Work intently with Gross sales to make sure a clean transition from the gross sales course of to venture supply, setting clear expectations with clients.
  • Collaborate with Buyer Success Managers (CSMs) to facilitate a seamless handoff after implementation, making certain ongoing buyer satisfaction and help.
  • The perfect candidate could have:

  • Minimal 2+ years of expertise in a customer-facing implementation or venture administration function inside a SaaS atmosphere.
  • Confirmed observe document of efficiently managing advanced implementation tasks from initiation to completion.
  • A pure relationship-builder, expert at fostering sturdy connections and belief with shoppers.
  • Strategic and proactive in consumer interactions, constantly mitigating churn, driving adoption, and inspiring enlargement.
  • Empathetic and customer-centric, with a ardour for understanding and exceeding consumer expectations.
  • Glorious communicator, adept at simplifying advanced points and conveying info clearly.
  • Extremely organized, collaborative, and detail-oriented, with a confirmed capability to handle tasks and drive change successfully.
  • Location

    We’ve embraced a distributed mannequin of working to achieve one of the best expertise on the planet. Whereas some roles might require proximity to our Toronto, Calgary and Vancouver workplaces, roles based mostly outdoors our workplace places might be distant in Canada and the US. Please solely apply if you’ll be able to dwell and work full-time within the US and Canada. #LI-Distant

    Our Tradition 

    Our firm thrives in a fast-paced startup atmosphere the place each staff member performs a crucial function in driving success. We worth formidable, results-driven people who usually are not solely proactive in figuring out alternatives however are additionally dedicated to going the additional mile. In our tradition, collaboration and initiative gas our progress as we embrace new challenges, be taught continually, and transfer shortly to grab alternatives. Should you’re a go-getter who thrives on impression and thrives in a dynamic setting, you will match proper in. Our values are:

    End result Pushed: We give attention to setting formidable objectives and attaining measurable outcomes, valuing success by the outcomes we ship.

    Vast Accountability: Our staff is empowered to form success, taking possession from drawback identification to resolution implementation.

    Studying Mindset: We embrace curiosity, rejecting the established order and inspiring steady studying and agility.

    Strategic Pace: We make quick, efficient selections and embrace a bias for motion to grab alternatives shortly.

    Advantages at Athennian

    We’re a remote-first firm constructed on belief, autonomy, and accountability. With that flexibility comes duty — we’re a lean staff the place everybody is predicted to deliver their full effort and experience. We imagine in actual work-life stability: each worker begins with a minimal of three weeks of trip, 5 sick days, and 6 private or flex days, plus a company-wide winter vacation shutdown so everybody can relaxation and recharge collectively.

    Our advantages are designed to help your well-being in significant methods. You’ll have entry to complete well being, dental, and imaginative and prescient protection, long-term incapacity, unintentional dying & dismemberment, an Worker Help Program, and a Well being Spending Account to assist cowl extra bills. We additionally supply versatile parental go away advantages, together with choices for top-ups or extra paid day without work — as a result of household issues. And that will help you get arrange for achievement from day one, we offer a work-from-home allowance.



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