Job Title: Implementation Venture Supervisor (Contract)
Location: US Distant
In regards to the Firm
Wheel is evolving the standard care ecosystem by equipping the nation’s most modern firms with a premier platform to ship high-quality digital care at scale. We provide confirmed methods and cutting-edge applied sciences to foster shopper engagement, construct model loyalty, and maximize return on funding. Wheel options embrace configurable digital care packages, an intuitive shopper interface, and entry to a nationwide community of board-certified clinicians. Uncover how Wheel is reworking the way forward for healthcare by visiting www.wheel.com.
In regards to the Position
We’re in search of an keen, outcome-oriented Contract Implementation Venture Supervisor to affix our Implementation workforce. Implementation Managers know the ins-and-outs of Wheels providing. Implementation Managers are answerable for supporting the success of their purchasers. This individual will “take the baton” from Gross sales after contract and undertaking handle our Purchasers via the launch course of from planning, designing, validating, and deployment. You’ll rally the troops by aligning inner and exterior stakeholders round key deliverables wanted to make sure an on-time Consumer launch.
You’ll play an important function in influencing and creating the infrastructure aimed toward scaling and automating the implementation workflow with a client-centric strategy. We actually love our Purchasers. If in case you have a ardour for undertaking administration, thrive in ambiguous conditions, and wish to resolve extraordinarily advanced issues with among the most low ego, genuine teammates round – this might be the chance for you!
What You will Do
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Personal the implementation and onboarding of our Purchasers into the Wheel ecosystem
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Create undertaking plans, trackers, and roadmaps giving clear perception into launch schedules and timelines
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Lead weekly Consumer standing calls and maintain stakeholders accountable for deliverables
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Be an inner Consumer champion and collaborate with cross-functional stakeholders from Operations, Engineering, Product, and Gross sales in an effort to triage points and ship on Consumer expectations
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Group Participant- You’re keen on being the coordinator, go between and referee when wanted.
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Greatest practices- You might be at all times on the lookout for methods to make issues higher, sooner and extra streamlined – each for purchasers and internally
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Work creatively in navigating and overcoming obstacles, partnering with stakeholders and related inner workforce members to scale back obstacles to success and mitigate dangers
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Create govt degree standing stories calling out blockers and dangers, offering strategic options to maintain Consumer launches on schedule
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Create frameworks to determine and drive technical and course of enchancment alternatives
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Leverage inner knowledge warehouse and visualization instruments to determine gaps, monitor progress and inform knowledge backed undertaking selections
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Turn into a powerful influencer with credibility with friends and stakeholders, able to constructing productive, trusting relationships with companions, autonomously
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Develop an in-depth understanding of Wheel’s product and companies
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Handle timeline for implementation to expedite go-live as shortly as potential.
Who You Are
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3+ years expertise in Venture Administration, Implementation, or Strategic consulting group in a fast-paced startup
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3+ years expertise operating cross practical implementations/partnership integrations.
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Distinctive verbal and written communication abilities, with enough degree of technical functionality to successfully talk with engineers, scope technical packages, and determine technical dangers
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Extremely analytical, excellent knowledge abilities, and skilled in utilizing knowledge to inform a narrative and make a advice
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Autonomous with demonstrated functionality for downside fixing, choice making, sound judgment, and assertiveness
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Robust communication skills- distill the main points
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Capability to see a course of via a wide-angle holistic lens to know how the circulate of knowledge travels all through the group
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Excessive EQ and a pure at constructing and nurturing relationships
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Proficiency with Jira, Salesforce, Confluence, Zendesk, Asana and Monday.com a plus
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PMP Certification a plus
Wheel is dedicated to equal employment alternatives for all workforce members. Each choice we make concerning employment is solely primarily based on benefit, competence, and efficiency. We’re dedicated to constructing a workforce that represents a wide range of backgrounds, views, and abilities.
Analysis exhibits that underrepresented teams usually apply provided that they meet 100% of the factors listed. At Wheel, we encourage ladies, folks of shade, and LGBTQ+ job seekers to use for positions even when they don’t verify each field for the function.