Sentinel Blue is on the lookout for an IT Operations Technician to affix our Operations group. This position is for an entry-level IT assist individual or administrator with robust customer support expertise. Our preferrred individual for this position is a pure communicator, empathetic and technically-inclined. You do not should be a technical wizard, however you do should be affected person and prepared to assist. This position is primarily liable for receiving, dealing with and escalating IT assist requests, and contributes to a broad vary of methods, initiatives, and companies.
This can be a full-time place that’s absolutely distant. Candidates should be positioned in, or prepared to relocate to, a Pacific Time Zone (PT) state, Mountain Time Zone (MT) state or Hawaii to cowl the 9AM-5PM PT shift. Because of the nature of our work, you should be a U.S. citizen with eligibility for a clearance. No exceptions.
A day within the IT Operations Technician position:
The IT Operations Technician begins the day with a standup name/check-in with the Operations group. Then they are going to proceed any open assist tickets and reply to new tickets, from the onsite buyer or others. From there, they are going to work on challenge duties akin to automating an software set up, producing endpoint well being studies, and writing documentation. The Technician will work carefully with the Operations group to deal with issues and enhance infrastructure. The Technician will even have alternative to work with different Operations group members to be taught new applied sciences and expertise, together with the Safety Operations group and vCISO group. On website go to days, the Technician will arrive on the shopper location and supply IT assist to customers within the workplace as required, helping with widespread IT requests.
Tasks:
- Obtain, triage, and analyze IT service requests, incidents, and different duties, and work to resolve points via onsite and distant assist.
- Carry out methods administration work in Workplace 365, Energetic Listing and different line of enterprise purposes.
- Talk with purchasers via electronic mail, chat, and telephone to maintain them conscious of lively requests and incidents.
- Help within the administration, implementation, and upkeep of IT infrastructure (inside and client-based).
- Contribute to inside information bases, shopper schooling articles, and public launch articles and analysis papers.
- Contribute to studies, briefs, and shows.
What We Can Provide:
Sentinel Blue is a younger firm with a targeted mission: We’re bringing enterprise-class cybersecurity to small and medium sized companies. Frankly, we’re pushing the envelope of how issues are accomplished and consistently in search of revolutionary methods to satisfy that mission. The tempo is quick, and we’re at all times studying new issues. This can be a great spot if you wish to expose your self to new and rising applied sciences, need to be challenged, and need to construct your expertise. Additional, success on this position can shortly transition right into a group management position. The best individual will discover themselves in a enjoyable, dynamic atmosphere, engaged on fascinating issues and making an actual distinction.
You’ll be required to realize a Safety+ certification within the first 12 months of rent; we’ll cowl your certification prices and supply paid time so that you can research!
Necessities:
- U.S. citizenship – by nature of our work with the protection trade, all staff should be eligible for a Secret clearance.
- Normal information of IT methods, together with virtualization, Home windows 10, endpoint administration, and desktop assist.
- Normal information of networking and audio-visual assist.
- Capacity to independently examine and perceive IT assist requests, and comply with established processes to quickly reply.
- Robust communication expertise.
Desired {Qualifications}:
- Expertise in a multi-client atmosphere – expertise in managed companies is very desired.
- Expertise with Azure Authorities and Workplace 365 GCC Excessive is very desired.
- Fundamental understanding of safety fundamentals (least privilege, RBAC, audit logging, endpoint safety, change administration).
- Expertise in knowledgeable buyer assist setting, even when non-IT.
- Data and keenness for cloud-first structure, together with expertise constructing and deploying methods in Azure
- Publicity to compliance necessities for the U.S. Protection Industrial Base (i.e., CMMC, DFARS, NIST SP 800-171) or different trade compliance frameworks (ISO 27001, CIS Controls)
Advantages:
- Absolutely paid particular person healthcare, imaginative and prescient and dental insurance coverage for the worker.
- Paid certification and coaching alternatives.
- Three weeks of paid trip + 10 paid holidays.
- A supportive atmosphere with a give attention to conserving wholesome work-life stability.
- Retirement profit (401k) with firm match.