Overview
Quest Technical Help is presently searching for an Enterprise Technical Help Engineer based mostly in Slovakia with the chance for distant working, inside our Microsoft Platform Administration Group.
Quest is an award-winning IT administration software program supplier providing a broad collection of options that clear up a few of the commonest and most difficult IT issues. Since 1987, we’ve been decreasing the money and time our prospects spend on IT administration, to allow them to make investments extra on enterprise innovation. With greater than 100,000 prospects in 100 nations, we emphasize innovation, robust neighborhood with prospects and companions, and ongoing assist all through our prospects’ journey.
Our persons are essentially the most important element of our long-term success which is why we’ve created an intensive advantages package deal for all workforce members.
Help Engineers work as a part of a worldwide digital workforce to offer a excessive customary of technical assist to prospects on our Platform Administration suite of merchandise. Stellar customer support and dealing with abilities and the power to interface, collaborate and prioritize buyer points and successfully talk options to prospects is essential to the position.
Obligations
- Present Technical Help to Quest prospects, focussing on migrations (mail, Groups, Sharepoint) in an enterprise setting
- Troubleshoot prospects’ points by with the ability to recreate in assist lab environments and by diagnosing doubtlessly complicated points, successfully speaking options to prospects.
- Preserve a private queue of ongoing buyer points till decision, and interface with different departments resembling R&D, Gross sales, and Product Administration to deliver escalated points to decision.
- Doc all buyer case particulars on our case monitoring system.
- Be pro-active in creating & publishing documentation in a buyer centered Information Centred Help (KCS) setting.
- Growing and attending coaching for self-improvement to help and share information with different engineers.
- Provoke, take part or lead, native and international tasks.
{Qualifications}
- 1-2 years of prior Technical Help expertise coping with enterprise prospects
- Expertise of migrations together with AccountsMailboxSharePointTeamsOneDrive
- Cloud infrastructure administration or robust information of Workplace 365 and Microsoft functions
- Familiarity with debugging instruments/methods (EWSEditor, SP Browser, MFCMAPI)
- An in-depth understanding of messaging and collaboration techniques, particularly Workplace 365 and on-premise Trade servers
- Messaging Fundamentals together with mail routing, connectors, interoperability with overseas techniques
- Robust information of Home windows working techniques and networking (TCPIP, DNS, LDAP) ideally from a system administration background
- Understanding of MAPI and EWS
- Expertise with administration of Microsoft SQL server
- Fluency in English (spoken and written)
Firm Description
At Quest, we create and handle the software program that makes the advantages of latest expertise actual. Corporations flip to us to handle, modernize and safe their enterprise, from on-prem to in-cloud, from the guts of the community to the weak endpoints. From complicated challenges like Lively Listing administration and Workplace 365 migration, to database and techniques administration, to redefining safety, and a whole lot of wants in between, we make it easier to conquer your subsequent problem now.
We’re not the corporate that makes huge guarantees. We’re the corporate that fulfills them.
We’re Quest: The place Subsequent Meets Now.
Why work with us!
Life at Quest means collaborating with devoted professionals with a ardour for expertise.
After we see one thing that might be improved, we get to work inventing the answer.
Our individuals show our profitable tradition by optimistic and significant relationship.
We put money into our individuals and provide a collection of packages that permits them to pursue a profession that fulfills their potential.
Our workforce members’ well being and wellness is our precedence in addition to rewarding them for his or her laborious work.
Quest is an equal alternative employer. All certified candidates will obtain consideration for employment with out regard to age, ancestry, coloration, household or medical care depart, gender id or expression, genetic info, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or every other attribute protected by relevant legal guidelines, laws and ordinances.
Come be a part of us. For extra info, go to us on the internet at http://www.quest.com/careers.