Healthcare high quality is declining and hovering prices are crushing American households and companies. At Garner, we’ve developed a revolutionary strategy to evaluating physician efficiency and a singular incentive mannequin that is reshaping the healthcare financial system to make sure everybody can afford prime quality care. By offering organizations aid from surging healthcare prices, we have skilled speedy adoption available in the market and have greater than doubled our income yearly over the past 5 years, turning into the quickest rising firm in our area. To assist our continued progress, we’re increasing our crew by over 50% every year, searching for distinctive expertise to form our distinctive, award profitable tradition (for instance, USA At this time Prime Workplaces 2025) designed to domesticate teamwork, belief, autonomy, distinctive outcomes, and particular person progress that creates an inflection level in your profession.
Concerning the function:
We’re searching for a Member Operations Analyst to be the face of Garner for customers of a brand new product. On this function, you’ll function the entrance line of assist for our members, performing as a trusted information in serving to them perceive and navigate their healthcare advantages. You’ll interact instantly with members via cellphone, chat, and electronic mail to assist them entry the highest-quality care on the lowest potential value.
This function requires extra than simply glorious service — we’re in search of somebody who can thrive in an evolving surroundings and is snug with complexity. You’ll must stability professionalism and empathy with sturdy consideration to element and the power to interpret nuanced profit data.
This function will report on to the VP of Product and might be a part of a cross-functional crew of operators, account managers, and product builders working to carry a brand new product to market.
We’re at present in search of candidates who can work Monday via Friday, 9:00 AM to five:00 PM Jap Time. This place is totally distant.
What you’ll do:
- Ship distinctive service to our members on advanced tickets by way of cellphone, chat, and electronic mail, providing training and steering to assist them perceive their profit and discover the correct supplier
- In partnership with the VP of Product, outline what an amazing member expertise appears to be like like for this new product, and iterating as we be taught extra about our purchasers and members
- Reply detailed course of questions by crew members and making certain all points are resolved in a well timed method
- Determine, plan, and implement enchancment initiatives to enhance the member expertise
- Relay member suggestions to product and operations groups to enhance Garner’s answer
- Keep detail-oriented working information of employer well being advantages and insurance coverage
- Be a topic skilled in member-facing points
What you’ll carry to the crew:
- A minimal of two years related expertise with rising ranges of accountability in a buyer assist or operations function
- A ardour for serving to individuals remedy their issues, with a capability to suppose creatively and empathetically whereas staying calm underneath strain
- A need to work in a quickly evolving startup surroundings
- A excessive degree of process-orientation, digital group, and resourcefulness
- A willingness to “roll up your sleeves” and do no matter is critical to make sure firm success
- Expertise working in a quickly evolving startup surroundings
- A need to be part of our mission to enhance the U.S. healthcare system
Compensation Transparency:
The bottom wage vary for this place is $65,000 – $100,000. Particular person compensation for this function will rely on varied elements, together with {qualifications}, abilities, and relevant legal guidelines. Along with base compensation, this function is eligible to take part in our fairness incentive and aggressive advantages plans, together with however not restricted to: versatile PTO, Medical/Dental/Imaginative and prescient plan choices, 401(ok), Teladoc Well being and extra.
Fraud and Safety Discover:
Please concentrate on current job rip-off makes an attempt. Our recruiters use getgarner.com electronic mail area completely. You probably have been contacted by somebody claiming to be a Garner recruiter or a hiring supervisor from a special area a few potential job, please report it to regulation enforcement here and to [email protected].
Equal Employment Alternative:
Garner Well being is proud to be an Equal Employment Alternative employer and values variety within the office. We don’t discriminate primarily based upon race, faith, coloration, nationwide origin, intercourse (together with being pregnant, childbirth, reproductive well being choices, or associated medical situations), sexual orientation, gender identification, gender expression, age, standing as a protected veteran, standing as a person with a incapacity, genetic data, political beliefs or exercise, or different relevant legally protected traits.
Garner Well being is dedicated to offering lodging for certified people with disabilities in our recruiting course of. For those who want help or an lodging as a result of a incapacity, it’s possible you’ll contact us at [email protected].