When Meta launched its paid verification service, Meta Verified, in 2023, the tech large promised customers and businesses alike that a part of the providing would come with direct entry to buyer assist. Nevertheless, amid a mass ban wave affecting Fb and Instagram accounts, in addition to Fb Teams, some Meta Verified paying subscribers say they’re receiving little to no assist from Meta’s customer support reps, even once they’re dealing with their most critical disaster but: a mistakenly suspended account.
In emails to TechCrunch and in posts elsewhere on social media, customers have shared their interactions with Meta Verified assist reps, who they declare have been dismissive and unhelpful.
These account bans, which some speculate have been triggered by AI techniques, have been affecting customers for weeks and months. A petition begging Meta to resolve the issues has reached north of 25,500 signatures and continues rising. On Reddit, customers have been organizing to supply one another recommendations on methods to proceed or assist. Many are even threatening legal action.
Whereas tens of hundreds could also be affected by these bans, that’s a small drop within the bucket for Meta, which counts its person base within the billions. Nonetheless, for these whose enterprise or private model has abruptly disappeared from Fb or Instagram, the losses are vital. Others who’ve merely misplaced entry to years’ price of uploaded pictures and interactions with pals are equally devastated.
So far, Meta has solely publicly acknowledged the ban affecting Fb Teams, saying final week that it was fixing the “technical error” that led to the suspensions. On an Instagram help page, there’s additionally a short point out of individuals having hassle accessing accounts. Nevertheless, this language has been in place on the web page since March, the Web Archive signifies.
Meta has not confirmed whether or not AI, malware, or another situation has led to the bans.
For customers who’ve now misplaced entry to their accounts for prolonged durations, regardless of appeals, these are greater than inconveniences.
“I opened round 5-6 tickets on my Verified account. The brokers have been dismissive and even closed the chat,” one Meta person, Manya Khurana, advised TechCrunch. “I’ve had the account since 2017 and by no means had a problem. They suspended me, saying I didn’t comply with group pointers, which is fake. I had virtually 12,000 followers and was going to launch my small enterprise on it to have earnings, however I’ve not been in a position to begin it. My profession has been affected. … This has been heartbreaking.”
In different emails with TechCrunch, customers describe having unproductive conversations with reps who appear unable to resolve points with the misguided bans.
“Again in April, I bought my Instagram account … falsely disabled for ‘creating accounts whereas suspended’ once I by no means even made any account, nor have I ever been suspended earlier than. This was a false ban as a result of I’ve by no means executed something to interrupt [Meta’s] Group Pointers,” shared an Instagram person, Nikolas Alvarez, in an electronic mail with TechCrunch. “On April 3, I bought Meta Verified through Fb, and it has been three months, and nonetheless simply going forwards and backwards with these employees.”
6/4/25 18-year outdated account disabled wrongly for CSE together with 1,000s. I’m a skilled advocate for households of the lacking. I’ve saved youngsters from what you’re accusing me of. I used FB/IG for less than good and I get this? Repair it for me and all of the harmless individuals you could have harm.
— Maureen Reintjes (@deskside) June 29, 2025
@andymstone my account was wrongfully suspended June third! Affected my enterprise for weeks with no response from anyone, I’ve NEVER been suspended on ANY PLATFORM EVER and wish this fastened! pic.twitter.com/gmIBoXJSlR
— DaMazin (@DaMazinOfficial) July 1, 2025
These complaints are solely consultant of the considerations we’ve heard about, each straight from customers and from their posts throughout social media.
In Reddit threads, customers describe Meta Verified reps as “extraordinarily unhelpful,” “giving out canned responses,” providing “no assist,” and describe waiting hours for responses, and extra.
Some famous that once they signed up for Meta Verified to get assist, they were put on a waitlist as an alternative of gaining entry.
Based on at least one user, a Meta rep stated the corporate was overwhelmed with a malware situation and was overloaded with assist tickets. We can not affirm this, and Meta hasn’t offered perception.
Nevertheless, there may be some proof that some customers have been regaining access to their accounts, weeks or months after their unique suspensions.
Reached for remark, Meta Communications Director Andy Stone once more declined to share an announcement or an replace on the continuing drawback, leaving customers in the dead of night.
This text was up to date after publication to make clear that the Instagram assist web page language round account points was initially posted again in March.