At R3, we’re dedicated to offering our shoppers with best-in-class options for all of their IT wants. We’re relentless in our pursuit of excellence and devoted to offering our shoppers with unsurpassed high quality, service, and worth day in and day trip. As we proceed to develop and innovate, we’re looking for passionate and devoted people to affix our workforce. Should you’re prepared to affix our mission of setting the usual for IT excellence, we’re in search of a proficient Community Engineer II to affix our workforce.
We’re looking for an skilled and expert Community Engineer II to affix our dynamic workforce. On this position, you’ll be chargeable for supporting our consumer’s community infrastructure whereas sustaining consumer service stage agreements. As a Community Engineer, you’ll play a vital position in sustaining the soundness, safety, and efficiency of our shoppers’ networks. You’ll work carefully with our shoppers, inside groups, and distributors to make sure profitable community operations and supply assist and steerage on community administration and optimization. This position focuses on managing alerts from each a reactive and proactive views.
Obligations:
- Deal with each end-user and system-generated tickets, guaranteeing all needed info and communications are precisely logged and well-organized for each consumer and inside assessment.
- Function an escalation level for junior community engineers on the workforce.
- Help community options for shoppers, together with LAN, WAN, and WLAN environments.
- Draft and stage really helpful community adjustments following change administration processes and approve requested adjustments for consumer environments.
- Present troubleshooting and drawback decision for network-related points, guaranteeing a well timed response & decision with minimal affect on consumer operations.
- Collaborate with inside groups to make sure seamless integration of community options with different IT infrastructure parts, equivalent to servers, storage, and safety methods.
- Conduct community efficiency monitoring and evaluation to proactively determine and deal with potential bottlenecks or vulnerabilities.
- Root trigger evaluation on recurring alerts and points to implement data-driven options for shoppers.
- Keep updated with trade tendencies and rising applied sciences, evaluating their potential affect on community infrastructure, and recommending related options.
- Help within the growth and upkeep of community documentation, together with community diagrams, configurations, and commonplace working procedures.
- Mentor and supply technical steerage to junior engineers, sharing data and finest practices to reinforce their expertise and experience.
- As a managed service supplier, we work with a variety of applied sciences and distributors to finest align options with the wants of our shoppers. A Broad data of bodily and digital community ideas and applied sciences is extremely fascinating.
Job Necessities
- U.S. Citizen (Federal consumer requirement)
- Bachelor’s diploma in pc science, Data Know-how, or a associated area or related work expertise.
- Sturdy hands-on expertise with Checkpoint firewalls
- Familiarity with WatchGuard Firebox and Cisco Meraki most popular
- 3-5 years of expertise as a Community Engineer inside a managed providers supplier or related setting.
- Intermediate data of networking rules and protocols, together with TCP/IP, BGP, OSPF, VLANs, MPLS, and QoS.
- Expertise in community design, implementation, and troubleshooting, with a broad data of community applied sciences/distributors.
- Stable understanding of community safety ideas and applied sciences, equivalent to firewalls, VPNs, IDS/IPS, and AAA.
- Expertise with community monitoring and administration instruments.
- Understanding of cloud networking ideas and expertise with cloud service suppliers (e.g., AWS, Azure).
- Glorious analytical and problem-solving expertise, with the power to determine and resolve community points effectively.
- Expertise exercising gentle expertise. Sturdy communication and interpersonal expertise, with the power to successfully talk technical info to shoppers and inside groups.
- Capability to work independently, handle a number of duties, and prioritize workload successfully in a fast-paced setting.
- Capability to mentor and supply technical steerage to entry stage community engineers.
- Expertise working with completely different community distributors (e.g., Meraki, SonicWall)
Most well-liked {Qualifications}:
- Related certifications (e.g., CCNA, CCNP, Web+, AZ-700) are extremely fascinating
Why be part of our successful workforce?
- Aggressive wages to mirror your expertise and expertise.
- Complete medical, dental, and imaginative and prescient insurance policy to maintain you and your loved ones wholesome.
- 401(ok) with firm match that will help you plan for the long run.
- Versatile day without work insurance policies to make sure you preserve a wholesome work-life stability.
- We provide many distant alternatives, permitting you to work wherever you need.
- We’re dedicated to making a optimistic affect on society and contributing to a greater world–we’re concerned in our neighborhood and encourage our workers to do the identical.
- We’re reshaping the trade and the way in which it thinks about expertise and repair.
- We try to be higher and encourage our workers to do the identical by providing coaching incentives and bonuses that will help you and your profession develop.
- The chance to be part of an incredible workforce.
R3 is an equal alternative employer. It has been and can proceed to be a basic coverage of R3 to not discriminate on the idea, of race, colour, faith, gender, gender id, being pregnant, marital standing, sexual orientation, age, nationwide origin, alienage or citizenship standing, veteran or army standing, incapacity, medical situation, genetic info, or every other attribute prohibited by federal, state, and/or native legal guidelines. This coverage applies to all features of employment, together with hiring, promotion, demotion, compensation, coaching, working situations, switch, job project, advantages, and termination.