Firm Description
Miratech is a worldwide IT companies and consulting firm that brings collectively world enterprise innovation and start-up innovation. At the moment we help digital transformation for the most important enterprises on the planet. Our extremely skilled crew achieves success with 99% of IT initiatives in monetary, telecommunication and know-how domains since Miratech inception in 1989. Technical complexity is our ardour, stability is our customary, pleasant work atmosphere is our type. We empower our workers to develop along with the corporate, to realize bold objectives, to be part of worldwide relentless crew which helps the visionaries to vary the world.
Job Description
Miratech is searching for a talented NICE CX-One Developer to contribute to a large-scale buyer expertise transformation initiative for a International chief within the Healthcare business. On this function, you’ll design and implement NICE-based routing options, develop safe and compliant IVR functions, and play a key function within the migration of legacy name middle programs to trendy omnichannel platforms.
You’ll work carefully with cross-functional groups to troubleshoot advanced points, optimize buyer journeys, and guarantee seamless system integrations. It is a high-impact alternative to use your technical experience in a mission-critical atmosphere, serving to form intuitive and environment friendly buyer interactions inside a regulated, fast-paced business.
Obligations:
- Coordinate and carry out launch planning, growth, testing, and releases on a number of companies IVR enhancements.
- Construct Name stream designs and integration to backend programs utilizing utility program interfaces (API).
- Handle NICE BU and supply enter into resolution design, and optimization for community options.
- Present routing design and implementation for contact middle know-how
- Cooperate with the Structure crew to design, develop, and deploy APIs, and eat APIs.
- Present technical help and troubleshooting help to clients and inner groups when scripting points come up
- Coordinate challenge communication and backbone with a number of different tech groups within the occasion of an issue.
- Evaluate help tickets with company management and oversee any help questions from different crew members that could be engaged on a type of companies’ tickets
{Qualifications}
- 3+ years of expertise with Good InContact CXone.
- 3+ years {of professional} background with NICE CXOne Studio scripting expertise.
- Fingers-on expertise with NICE InContact and/or NICE CXone options.
- Expertise with cloud-based SaaS/PaaS/IaaS suppliers and dealing with virtualized programs, together with utility servers, databases, and networking infrastructure.
- Perceive enterprise necessities with the flexibility to translate into technical necessities.
- Battle administration and clear organizational communication.
- Glorious communication and teamwork abilities
Good to have:
- Expertise in Contact Middle Dashboard Creation.
- Base data of intersystem networking, and information visitors stream between parts.
- Capability to troubleshoot end-to-end Name middle functions together with Chrome and Edge points when interacting with a Net-based utility like Salesforce/ Microsoft Dynamics
We provide:
- Tradition of Relentless Efficiency: be part of an unstoppable know-how growth crew with a 99% mission success charge and greater than 30% year-over-year income development.
- Aggressive Pay and Advantages: take pleasure in a complete compensation and advantages package deal, together with medical insurance, and a relocation program.
- Work From Anyplace Tradition: benefit from the flexibleness that comes with distant work.
- Development Mindset: reap the advantages of a variety {of professional} growth alternatives, together with certification applications, mentorship and expertise funding applications, inner mobility and internship alternatives.
- International Influence: collaborate on impactful initiatives for prime world shoppers and form the way forward for industries.
- Welcoming Multicultural Atmosphere: be part of a dynamic, world crew and thrive in an inclusive and supportive work atmosphere with open communication and common team-building firm social occasions.
- Social Sustainability Values: be part of our sustainable enterprise practices targeted on 5 pillars, together with IT training, group empowerment, honest working practices, environmental sustainability, and gender equality.
Further Info