Sam Altman, co-founder and CEO of OpenAI, speaks through the New York Occasions annual DealBook Summit at Jazz at Lincoln Middle in New York Metropolis on Dec. 4, 2024.
Michael M. Santiago | Getty Pictures
OpenAI on Wednesday introduced that it now has 3 million paying enterprise customers, up from the two million it reported in February.
The San Francisco-based startup rocketed into the mainstream in late 2022 with its consumer-facing artificial intelligence chatbot ChatGPT, and commenced launching workplace-specific variations of the product the next yr.
The three million customers embrace ChatGPT Enterprise, ChatGPT Crew and ChatGPT Edu clients, OpenAI mentioned.
“There’s this actually tight interconnect between the expansion of ChatGPT as a client software and its adoption within the enterprise and in companies,” OpenAI’s chief working officer Brad Lightcap advised CNBC in an interview. The corporate supported 400 million weekly lively customers as of February.
OpenAI expects revenue of $12.7 billion this yr, a supply confirmed to CNBC. In September of final yr, the corporate anticipated to see an annual lack of $5 billion on $3.7 billion in income, in response to an individual near the corporate who requested to not be named as a result of the financials are confidential.
Lightcap mentioned OpenAI is seeing its enterprise instruments adopted throughout industries, together with extremely regulated sectors like monetary providers and well being care. Corporations together with Lowe’s, Morgan Stanley and Uber are customers, OpenAI mentioned.
The corporate additionally introduced new updates to its enterprise choices on Wednesday.
ChatGPT Crew and ChatGPT Enterprise customers can now entry “connectors,” which is able to enable staff to tug knowledge from third-party instruments like Google Drive, Dropbox, SharePoint, Field and OneDrive with out leaving ChatGPT. Extra deep analysis connectors can be found in beta.
OpenAI launched one other functionality known as “document mode” in ChatGPT, which permits customers to document and transcribe their conferences. It is initially accessible with audio solely.
Document mode can help with comply with up after a gathering and integrates with inner info like paperwork and recordsdata, the corporate mentioned. Customers also can flip their recordings into paperwork by way of the corporate’s Canvas software.
Lightcap mentioned enterprise clients have been asking for updates like these, and that they’ll assist make OpenAI’s office choices extra helpful.
“It is received to have the ability to do duties for you, and to try this, it is received to actually have information of every little thing occurring round you and your work,” Lightcap mentioned. “It may possibly’t be the intern locked in a closet. It is received to have the ability to see what you see.”
OpenAI mentioned it has been signing up 9 enterprises per week, and Lightcap mentioned the corporate will attempt to maintain that tempo over time.
“Individuals are beginning to actually determine that this is part of the fashionable software stack within the information financial system that we reside in,” he mentioned.
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