About Key Knowledge
Key Knowledge is essentially the most trusted platform for short-term rental (“STR”) market information. With information sourced instantly from our co-op of thousands and thousands of trip rental properties worldwide, OTA’s, and inns, we create market and property-level intelligence for the holiday rental trade, locations, hoteliers, and buyers.
Key Knowledge is an Inc. 5000 recipient, given to America’s fastest-growing firms. We’ve been acknowledged all through the journey trade with awards for innovation and repair. Our all-remote staff ranks us as a “best-in-class” place to work. In 2024, Key Knowledge partnered with main institutional investor Pamlico to information us via our subsequent development part.
Position Overview
On this position, you can be the first level of contact for our prospects, guaranteeing they obtain most worth from our platform. You’ll collaborate with purchasers to grasp their targets, present tailor-made suggestions, and proactively tackle challenges. This position combines strategic pondering with hands-on assist, supplying you with the prospect to strengthen consumer relationships, scale back churn, and promote long-term buyer satisfaction.
Roles & Duties
- Handle 150-250 consumer companions, guaranteeing profitable adoption and utilization of the dashboard.
- Collaborate with the Associate Success staff to fulfill consumer targets and deadlines.
- Create data-driven narratives to spice up consumer engagement and dashboard utilization.
- Preserve common communication, fostering robust consumer partnerships and understanding evolving wants.
- Keep knowledgeable on trade traits to boost service and product choices.
- Advocate for purchasers’ wants, working with the Product staff to implement options.
- Develop and optimize new consumer retention methods and processes.
- Present frontline assist and resolve consumer points.
- Ship weekly updates on consumer satisfaction, retention, and staff targets.
- Work with different departments to make sure top-tier mission execution and excessive consumer retention.
- Promote Key Knowledge’s imaginative and prescient and merchandise inside the trip rental group.
Key Knowledge Advantages embody:
- Firm-paid particular person well being and dental insurance coverage
- Lengthy-term incapacity insurance coverage underneath the corporate’s normal group plan
- $50,000 life insurance coverage coverage
- $200 in the direction of an annual fitness center membership
- $50/month Web reimbursement
- As much as $1,000/12 months skilled growth reimbursement
- Firm-paid holidays
- Eligibility for 401(okay) pension plan with 3.5% employer match. No vesting interval for employer match.
- $75/month cell phone and voice/information plan reimbursement.
- Versatile PTO coverage
- Skilled/Private Growth Day on Fridays