Necessary: This position is for somebody working inside European or African Timezones
Kind: Full-time contractor (hours negotiable)
Location: Distant
OpenFn is an open-source platform (and Digital Public Good) that automates knowledge alternate and repetitive duties to assist NGOs and governments work extra effectively, enhance service supply, and scale promising well being & humanitarian interventions. OpenFn is used to automate a variety of mission-critical workflows for social impression organizations–from securely sharing affected person data between healthcare suppliers throughout a disaster, to robotically monitoring whether or not well being facility fridges are chilly sufficient to retailer vaccines and predict upkeep/restore requests to reduce vaccine wastage.
Our staff, Open Function Group, is the creator and first steward of this open supply software program. We’re a world staff of IT and knowledge integration specialists that present open supply software program, coaching, and technical assist to assist companions in 40+ international locations automate workflows that streamline and scale their operations and amplify their impression. .
We’re a fully-remote, lean staff that makes use of leading edge applied sciences to drive effectivity the place it issues most; we don’t make marginal enhancements to already snug lives.
Necessities
We’d like a high quality guardian who can catch bugs earlier than clients do and switch advanced technical points into clear options. You may take a look at like a consumer, suppose like a developer, and talk like a human—understanding that each bug you catch helps NGOs and public packages concentrate on saving lives as an alternative of fixing know-how.
This hybrid Platform QA & Assist Engineer will assist each product growth and venture implementation by making certain platform high quality, troubleshooting technical points, and offering direct assist to companion organizations.
It is a hands-on, collaborative place requiring sturdy technical troubleshooting, communication, and documentation abilities. You’ll work carefully with inner groups and exterior companions to make sure a easy and dependable consumer expertise.
We anticipate this place will break up time equally between platform QA testing (50%) and direct buyer assist (50%) for our customers of the OpenFn Cloud SaaS and neighborhood model.
What You’ll Do
You may take a look at new options earlier than they attain NGO and authorities clients and troubleshoot real-world integration points after they do—proudly owning the complete high quality expertise from code to buyer.
High quality Assurance
- Lead complete QA and testing technique for bi-weekly platform releases (each 1-2 weeks), together with practical, integration, regression, and consumer acceptance testing
- Conduct handbook QA testing each platform launch
- Determine and implement alternatives for take a look at automation, together with automated regression testing and steady integration testing
- Develop and preserve take a look at circumstances and take a look at knowledge units that cowl testing edge circumstances, error dealing with, and varied platform consumer journey and integration eventualities
- Conduct exploratory testing to uncover points past scripted take a look at circumstances, significantly round consumer workflows and system boundaries
- Collaborate with builders to evaluation necessities, present testing estimates, and guarantee testability of latest options
Documentation & Reporting
- Create and preserve complete take a look at circumstances with clear steps, anticipated outcomes, and knowledge necessities for all platform options and integration eventualities
- Doc bugs with detailed copy steps, together with setting particulars, knowledge samples, platform configuration steps to observe, and impression evaluation to facilitate quicker developer decision
- Replace platform characteristic and customer-specific venture documentation when bugs are resolved or options are modified, making certain user-facing docs stay correct and present
- Keep a complete concern monitoring log with standing updates, decision timelines, and patterns evaluation to establish recurring issues and inform growth priorities
- Doc testing procedures and finest practices to make sure consistency throughout releases and allow data switch
- Create troubleshooting guides based mostly on widespread buyer points to assist the shopper success staff and cut back escalations
- Keep take a look at setting documentation together with setup procedures, take a look at knowledge necessities, and configuration particulars
Assist & Troubleshooting
- Present technical assist to paying clients of OpenFn Cloud SaaS, together with logging into buyer initiatives, diagnosing workflow errors, and serving to shoppers implement modifications to their knowledge integration options
- Examine and resolve technical points (e.g., knowledge integration errors, OpenFn platforms bugs, knowledge high quality points
- Develop familiarity with goal methods generally built-in with by our clients, resembling Salesforce, Kobo Toolbox, CommCare, DHIS2, SQL databases, and plenty of extra
- Perceive the fundamentals of JavaScript to extra effectively troubleshoot points and make minor code changes to edit OpenFn workflow configurations to implement fixes
- Reply to buyer assist requests inside agreed SLA timeframes and preserve proactive communication all through the troubleshooting course of
- Conduct buyer calls when wanted and escalate advanced technical points to growth groups whereas conserving clients knowledgeable of decision progress
Crew Collaboration
- Work carefully with implementation and product groups to flag points and inform enhancements
- Talk progress and findings clearly and professionally
- Advocate for the inclusion of vital bug fixes in upcoming sprints
- Take possession of the bug decision course of: monitor progress, observe up with builders as wanted, and usually report standing updates to the staff lead
Self-Administration
- Handle and construction your personal work, meet deadlines, and preserve a excessive degree of consideration to element
- Proactively anticipate points and recommend enhancements to inner processes
What We’re Trying For
We’re in search of a seasoned QA skilled who’s snug with knowledge integration and API fundamentals, can code-switch between technical troubleshooting and buyer communication, and thrives in our remote-first setting.
- QA Expertise: Arms-on expertise 3-5 years of conducting handbook software program QA testing in agile or fast-paced launch environments
- Customer support: 1-2+ years expertise managing direct communication to clients with confirmed skill to clarify technical ideas to non-technical customers
- Troubleshooting Expertise: Potential to independently examine, replicate, and resolve platform and knowledge points
- JavaScript Expertise: Fundamental JavaScript proficiency required for troubleshooting workflows and making minor code changes throughout buyer assist
- Comfy with REST APIs and & Studying New Programs: You may be usually troubleshooting errors associated to knowledge integration, so consolation with REST APIs and customary HTTP standing codes and errors is vital. Expertise with particular applied sciences like Salesforce, DHIS2, cellular knowledge assortment apps (incl. CommCare and Kobo Toolbox), and SQL databases will assist rather a lot.
- Documentation & Reporting: Wonderful written communication; capable of create clear take a look at circumstances, standing updates, and troubleshooting documentation for various audiences
- Impartial Work Ethic: Comfy working in a completely distant setting with restricted supervision
- Collaborative Communication: Sturdy cross-functional communication abilities to work successfully throughout technical and implementation groups
- Course of Orientation: Potential to construction testing, assist, and documentation workflows to enhance consistency and high quality
Bonus factors
- Expertise with API testing and integration troubleshooting
- Familiarity with knowledge transformation and ETL processes
- System admin expertise with CRMs or open supply applied sciences like DHIS2, CommCare, OpenMRS, Kobo Toolbox, Salesforce, PostgreSQL databases, or comparable instruments
- Background in ICT4D, world well being, humanitarian tech, or working with NGOs
- Expertise working in distributed, remote-first groups
- Earlier expertise in a startup or lean know-how setting
Advantages
- Aggressive compensation based mostly on expertise and site
- Versatile working hours
- Totally distant staff, with common in-person meetups throughout Africa and Europe
- Excessive-impact work with governments and world NGOs
- Alternative to develop into management roles
- Grow to be a core contributor to a fast-growing open supply venture and the main Digital Public Good for workflow automation
In regards to the firm
OpenFn helps among the world’s most promising well being and humanitarian interventions scale by means of workflow automation, knowledge integration, and interoperability.