COMPANY OVERVIEW
Domo’s AI and Knowledge Merchandise Platform lets folks channel AI and knowledge into modern makes use of that ship a measurable impression. Anybody can use Domo to arrange, analyze, visualize, automate, and construct knowledge merchandise which might be amplified by AI.
POSITION SUMMARY
As a member of the Most well-liked Technical Assist Staff, you play a key position within the day by day success of our clients. You may be targeted on creating strategic relationships, helping shoppers with their digital transformation, and rising model loyalty and referenceability . You’ll be part of an enthusiastic, fast-paced, and dynamic staff. Domo thrives on offering a world-class buyer expertise. A profitable candidate could have demonstrated sustained distinctive efficiency, innovation, creativity, perception, and logic.
KEY RESPONSIBILITIES
- Present distinctive service by connecting, fixing, and constructing relationships with our clients for every interplay;
- Pondering outdoors the field to successfully clear up buyer considerations and points;
- Frequently study and enhance your data of Domo’s platform to assist present an distinctive interplay;
- Present well timed (SLAs), fixed, and ongoing communication with clients relating to their help instances till these instances are solved.
JOB REQUIREMENTS
- Bachelor’s diploma in a technical subject (laptop science, arithmetic, statistics, and many others.) or 3-5 years associated expertise and/or coaching;
- Distinctive capacity to construct belief and talk with clients with a purpose to absolutely meet their wants;
- Advocate for our strategic clients with inside groups and through account planning;
- Robust SQL expertise;
- 3 – 5 years of expertise in technical help or software program software help;
- Expertise with a number of of the next is extremely most well-liked: programming languages, relational databases, HTML / Java Script / content material improvement;
- Glorious verbal (phone) and written communication abilities {and professional} etiquette;
- Versatile and adapts properly to speedy change;
- Availability to journey as much as 20% to buyer places (security and enterprise want allowing).
LOCATION: American Fork, UT or Distant
BENEFITS: https://www.domo.com/company/careers/culture
Domo is an equal alternative employer.
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