ABOUT TERN
Tern is a venture-backed software program firm on a mission to reshape the $127B journey company trade—by giving energy again to the entrepreneurs who constructed it.
Practically 98% of journey companies are small companies. These companies have been chronically underserved by expertise. We’re right here to alter that. Our platform helps journey advisors run extra environment friendly, skilled, and worthwhile operations—giving them the fashionable infrastructure they should lead the subsequent chapter of journey.
However the influence goes past enterprise. Journey advisors assist purchasers transfer extra deliberately by means of the world. When a traveler works with an advisor, they’re extra more likely to keep away from overtouristed hotspots and extra more likely to spend their {dollars} in locations the place they’ll do actual good. That’s the form of journey we wish extra of.
At Tern, we consider in small enterprise. We consider within the energy of journey. And we’re constructing the way forward for each.
PRODUCT LEAD
As our second Product Lead at Tern, you’ll be part of an organization that strives to be one of many best-operating R&D organizations on the earth. We’re on the lookout for somebody who thrives on depth, possession, and fixed progress, and is happy to dive into an early stage, quick rising startup.
A couple of issues that make Tern a novel place to work:
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Product administration is “full stack” – from consumer analysis, to product improvement, to QA, to launching options and speaking with customers about them. We consider proudly owning the top to finish course of results in higher outcomes – you hear ache factors instantly from customers, you’re employed with design and engineering to repair them, and then you definately make certain the updates you ship truly handle what you heard.
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We’re consumer obsessed – we reside in our advisor Fb group and suggestions neighborhood and bounce on a number of analysis calls each week. We lean into unfavorable suggestions with curiosity, and search to quickly repair the issues we hear. After we don’t have sufficient consumer context we really feel it in our bones – and repair it instantly.
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Each squad at Tern ships options, engineering enhancements, and quality-of-life updates weekly 🤯. That cadence is de facto intense – and extremely rewarding. Initiatives must be effectively scoped into shippable chunks primarily based on an important consumer wants. Testing and documentation has to occur instantly to unblock bug fixing and rollouts. Getting this proper is tough – however permits us so as to add worth for our customers and be taught one thing new each single week.
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We’re leveling up how we work by integrating AI all through our product improvement course of – from analysis and PRD writing, to prototyping, to kicking off PRs for inbound points ourselves. As a Product Lead, you’ll be anticipated to lean into these new instruments and assist us redefine what a next-generation product org appears like.
In case you really feel energized and enthusiastic about working on this approach, we need to meet you.
WHAT YOU’LL DO
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Personal a product space or squad end-to-end, transport beneficial user-facing work each single week
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Drive product discovery with an obsessive deal with our journey advisors – by means of consumer calls, async suggestions loops, and utilizing the product your self
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Write exceptionally clear PRDs, slicing initiatives into targeted, shippable elements that ship worth quick with out overworking the staff
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Function because the connective tissue between customers, engineering, design, and go-to-market — bringing readability, context, and ruthless prioritization
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Use AI (and assist us innovate how we use AI) throughout analysis, iteration, planning, and execution
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Guarantee tight suggestions loops and empower teammates to maneuver quick with autonomy and confidence
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Consistently degree up how we work: from course of to high quality bar to tradition of possession
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Deeply perceive and observe our product high quality – elevating the bar proactively, not reactively
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Be sure nothing falls by means of the cracks – we worth individuals who maintain all of it of their head and spot what others miss
WHAT YOU HAVE
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Clear considering below strain; a capability to simplify chaos and get to the basis of the issue
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Excessive possession – you are taking duty for the end result, not simply your a part of it
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Obsessive consideration to element; you’re the form of one who notices the sting case nobody else introduced up
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Robust product instincts, with a really feel for what nice appears like (or starvation to get there)
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Glorious communication – crisp writing, contextual considering, and talent to carry stakeholders alongside with out over-managing
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Consolation with tempo – we ship weekly and count on product to guide the prioritization and scoping that makes that sustainable
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A builder mindset – bias to motion, consolation with ambiguity, and starvation to be taught and enhance quickly
BONUS POINTS
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Expertise in fintech or journey (particularly B2B2C platforms or marketplaces)
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Robust familiarity with AI instruments (particularly prompting, prototyping, or workflows in product)
WHAT WE VALUE @ TERN
🌱 We’re at all times leveling up.
Whether or not you’re deepening your craft, studying from a teammate, or embracing a brand new problem, progress is core to our id.
🧭 We act with optimistic company
We take initiative, search readability, and transfer ahead, even when the trail is not apparent. By each peak and valley, we lead with curiosity, laughter, kindness, and resolve.
💪 Now we have extraordinary ambition
We’re right here to reshape the way forward for journey and we’re constructing for it with urgency, readability, and conviction.
Working Ideas:
👂 We deeply perceive our customers.
At each degree of the group, we obsess about understanding these we serve and the trade we function in.
➕ We embrace the facility of and.
We problem trade-offs by asking higher questions. We consider creativity lives within the pressure and that constraints result in higher outcomes.
📣 We converse up and transfer ahead.
Everybody at Tern has a voice and a duty to make use of it. We invite wholesome pressure, share dissenting views early, and problem one another with curiosity, not ego.
🏃♀️➡️ We transfer quick and sweat the main points.
Velocity issues and relentless progress beats perfection each time. However velocity isn’t chaos: we keep aligned, personal our outcomes, and care deeply about high quality.
🤣 We take the work significantly, however not ourselves.
We rent variety, pushed individuals who elevate the room. In case you’ve received an enormous ego or take your self too significantly, you gained’t final.
WHY JOIN TERN?
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Be a part of a mission-driven staff remodeling the journey planning area
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Work with a supportive, curious, and artistic staff
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Affect and form our consumer success technique from the bottom up
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Aggressive wage, fairness, and advantages package deal
Tern is dedicated to constructing a staff that represents individuals from many various backgrounds and life experiences, reflecting our worldview coinciding with the customers and clients we serve the world over. We desire that you simply apply, so consider our postings as the beginning of the dialog. Take the prospect — you could be a beautiful add to our Tern staff, even when you don’t absolutely match each requirement on the job description.