Experiences to: Product Help Supervisor
Location: Distant US- Central or East
Compensation Vary: $50,000 to $65,000 base, plus bonus and fairness
*The shift for this position is 10am-5pm EST/9am-4pm CST
What We Do:
Based in 2015 as a completely distant firm by former NSA cyber operators, Huntress was constructed on a easy premise: to power hackers to earn each inch of their entry.
Right this moment’s cyber-attacks aren’t restricted to massive organizations with the safety instruments that may keep off threats. Hackers do not discriminate and can discover a method to penetrate any vulnerability in any dimension enterprise, which is why Huntress focuses on defending these small to midsize companies that make up the spine of our financial system.
Huntress stops hidden threats that sneak previous preventive safety instruments by using our award-winning safety platform and knowledgeable human menace hunters by dynamic merchandise, together with Managed EDR, MDR for Microsoft 365, and Managed Safety Consciousness Coaching.
Be part of the hunt and assist us cease hackers of their tracks!
What You’ll Do:
At Huntress, now we have constructed a crew that’s targeted on defending our prospects towards cybersecurity threats. We worth transparency, honesty, and going above and past to do the best factor.
We’ve a world-class assist crew constructed with people who present best-in-class service to our prospects. We take satisfaction in our 98%+ CSAT score and ticket shut instances inside hours of submission. We’re seeking to rent a person who has a ardour for buyer assist, a robust team-player mentality, and the willingness to grow to be an knowledgeable in our expertise and product choices.
You’ll be a part of a division that cares deeply about offering coaching and mentoring alternatives to our crew members. Management supplies common teaching, mentoring, and coaching alternatives.
As a Product Help Specialist right here at Huntress, you’ll play a key position in interacting with our prospects. You’ll have the chance to straight impression the underside line by guaranteeing that we proceed to ship world-class assist. This customer-facing position requires a customer-centric mentality, as you can be the primary and first level of contact for technical assist. Our Product Help crew works collaboratively and as one crew to be able to resolve buyer inquiries as successfully and effectively as potential, all whereas offering top-tier customer support.
Tasks:
- Present preliminary companion assist and convey resolutions to prospects
- Stroll prospects by problem-solving processes and supply help
- Assess buyer points and correctly escalate incidents as wanted
- Comply with up with prospects, present suggestions, and see issues by to decision
- Make the most of glorious customer support abilities and exceed buyer expectations
- Advocate adjustments to inside and customer-facing documentation the place wanted
- Regularly develop your data of inside procedures, the Huntress product, and buyer environments
What You Carry To The Staff:
- Means to adapt and pivot shortly to the day-to-day adjustments that hypergrowth corporations expertise
- Extremely collaborative mindset; having the ability to work collectively as one crew to return to the very best options for our companions
- Considers themselves disciplined, with systematic problem-solving abilities
- Sensible expertise supporting Microsoft Home windows Working Techniques, together with familiarity with Home windows internals equivalent to providers, the registry, and so forth., and troubleshooting frequent system and utility points
- Sensible expertise with macOS, together with familiarity with its listing buildings, providers, and so forth., and troubleshooting frequent system and utility points (data of Terminal and Bash is a plus, however not required)
- Expertise with instruments equivalent to ProcMon and Course of Explorer is a plus
- Expertise configuring antivirus merchandise and troubleshooting interactions between these merchandise and specialty software program
- Is aware of system configuration/administration instruments equivalent to GPO, RMMs, and SCCM; scripting these instruments is a plus
What We Provide:
- 100% distant work atmosphere – since our founding in 2015
- Beneficiant paid day off coverage, together with trip, sick time, and paid holidays
- 12 weeks of paid parental go away
- Extremely aggressive and complete medical, dental, and imaginative and prescient advantages plans
- 401(okay) with a 5% contribution no matter worker contribution
- Life and Incapacity insurance policy
- Inventory choices for all full-time staff
- One-time $500 reimbursement for constructing/upgrading dwelling workplace
- Annual allowance for training {and professional} growth help
- $75 USD/month digital reimbursement
- Entry to the BetterUp platform for teaching, private, {and professional} development
Huntress is dedicated to making a tradition of inclusivity the place each single member of our crew is valued, has a voice, and is empowered to return to work every single day simply as they’re.
We don’t discriminate primarily based on race, ethnicity, shade, ancestry, nationwide origin, faith, intercourse, sexual orientation, gender identification, incapacity, veteran standing, genetic info, marital standing, or every other legally protected standing.
We do discriminate towards hackers who attempt to exploit small companies.
Lodging:
In the event you require cheap lodging to finish this utility, interview, or pre-employment testing or take part within the worker choice course of, please direct your inquiries to [email protected]. Please notice that non-accommodation requests to this inbox is not going to obtain a response.
You probably have questions on your private knowledge privateness at Huntress, please go to our privacy page.
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