Program Supervisor

Position Description

This function entails main and creating staff members whereas sustaining a powerful understanding of client-facing and trade developments.

• Lead by instance and develop staff members for positions of higher accountability sooner or later.
• Preserve working information of client-facing and trade developments in addition to offering updates to program and staff management.
• Present perception and evaluation to purchasers to reveal material experience.
• Develop program margin by way of demonstrated efficiency, affected person help, and implementation of all relevant Sonexus choices.
• Personal consumer relationship and act because the escalation level / liaison for all program providers, initiatives, and operational efficiency points.
• Create, modify and supply skilled client-facing reporting and analytics.
• Work together with purchasers, challenge sponsors, stakeholders, and numerous challenge members to make sure specified enterprise wants are met.
• Help within the post-implementation evaluation to make sure necessities are fulfilled.
• Develop and reveal a complete information of buyer invoicing, fee phrases, collections, and buyer fee historical past to help Accounts Receivable.
• Analyze program processes and supply suggestions for enhancing effectivity; scale back consumer bills when attainable whereas by no means sacrificing high quality of care.
• Urgently resolve, escalate, and personal points negatively impacting productiveness or high quality.
• Construct a information base of every consumer’s enterprise, group and aims.

{Qualifications}

• 8-12 years of expertise in direct management, most popular.
• Bachelor’s diploma in associated subject, or equal work expertise, most popular.
• Demonstrated challenge administration expertise most popular.
• Understanding of P&L statements.
• Intermediate to superior expertise with Microsoft Workplace merchandise together with Phrase, PowerPoint, and Excel.
• Confirmed capability to carry self and others accountable in pursuit of offering world-class help.
• Capacity to journey 25% of time.

Necessities

• Display superior information of Cardinal Well being and consumer panorama, together with key rivals, terminology, know-how, developments, challenges, reimbursement and authorities regulation.
• Coach, educate, and mentor direct experiences to maximise effectivity, effectiveness, and productiveness.
• Work together with purchasers to offer decision to inquiries and updates on program efficiency.
• Ship broad-based portfolio of options that meet Cardinal Well being and buyer targets.
• Successfully facilitate cross-functional coordination with each inner and exterior companions.
• Affect account profitability.
• Fundamental understanding of data know-how because it pertains to consumer and program technical help.
• Construct and keep high-level, long-term trusted advisor relationships.
• Lead and ship skilled program standing to purchasers and Sonexus senior management.
• Establish and qualify alternatives inside service portfolio with present purchasers.

Advantages

• Medical, dental and imaginative and prescient protection.
• Paid day without work plan.
• Well being financial savings account (HSA).
• 401k financial savings plan.
• Entry to wages earlier than pay day with myFlexPay.
• Versatile spending accounts (FSAs).
• Brief- and long-term incapacity protection.
• Work-Life sources.
• Paid parental depart.
• Wholesome way of life packages.