[Hiring] Mission Supervisor, Digital Companies @Granicus

The Firm 

Serving the Folks Who Serve the Folks 

Granicus is pushed by the joy of constructing, implementing, and sustaining know-how that’s reworking the Govtech trade by bringing governments and their constituents collectively. We’re on a mission to help our clients by assembly the wants of their communities and implementing our know-how in methods which can be equitable and inclusive. Granicus has constantly appeared on the GovTech 100 record over the previous 5 years and has been acknowledged as one of the best firms to work on BuiltIn.  

Over the past 25 years, we’ve got served 5,500 federal, state, and native authorities businesses and greater than 300 million citizen subscribers powering an unmatched Subscriber Community that makes use of our digital options to make the world a greater place. With complete cloud-based options for communications, authorities web site design, assembly and agenda administration software program, data administration, and digital companies, Granicus empowers stronger relationships between authorities and residents throughout the U.S., U.Okay., Australia, New Zealand, and Canada. By simplifying interactions with residents, whereas disseminating essential data, Granicus brings governments nearer to the individuals they serve—driving significant change for communities across the globe. 

This Mission Supervisor position lives inside the buyer engagement arm of the Granicus’ Digital Companies Implementation Workforce and is a key member of the Implementation Companies (IS) group. This group helps clients (authorities businesses) create valued on-line companies, and companions with buyer to boost the way in which that authorities organizations help their communities by means of strategic expertise administration.

As a Mission Supervisor, you’ll be key companion within the profitable rollout of initiatives throughout our buyer base. This position is ideal for a person with a ardour for serving to clients attain their strategic aims. Your position begins at mission kick-off by offering the consumer with a mission plan, oversight of discovery, and necessities gathering, and guaranteeing the consumer receives the suitable coaching for his or her implementation – the place clients are each enabled and inspired to make the most of the system to its fullest potential. 

#Canada

What Your Impression Will Look Like Right here

• Handle medium-sized buyer initiatives through the implementation lifecycle.
• Function the first level of contact on initiatives for high-touch purchasers, offering insights on system efficiency, greatest practices and updates on state of account (standing of enhancement requests, help tickets, and so forth.).
• Prioritize initiatives primarily based on enterprise wants and necessities.
• Function an advisor to the client as they enhance their on-line processes – holding every personas expertise top-of-mind at each flip.
• Monitor progress towards milestones, budgetary pointers, or different efficiency indicators, and prepares studies to senior administration.
• Create and keep mission plans, mission standing studies, and different related mission documentation.
• Determine potential implementation dangers and mitigation – as early as attainable.
• Consider and assess buyer enterprise processes, anticipating necessities, uncovering areas for enchancment, and creating and implementing options.
• Allow clients to make the most of the AMANDA Product by creating mission plans aligned to their implementation objectives.
• Take part in dash planning, overview, and retrospective conferences and supply suggestions to the group.
• Collaborate and work intently with inside companions. You’ll be fostering relationships with coworkers throughout the corporate to help their efforts whereas delivering merchandise.

• Liable for Granicus data safety by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus data property in accordance with the corporate’s data safety program.
• Have to be keen and in a position to get hold of/keep a Secret-level safety clearance by means of the Authorities of Canada. Particulars concerning the necessities for a Secret-level safety clearance will be discovered on this web site: https://www.tpsgc-pwgsc.gc.ca/esc-src/msc-csm/chap4-eng.html#s42

You’ll love this job you probably have

• Are bilingual (English and French) – required.

• Minimal of three to five years of expertise in mission administration, ideally in a customer-facing position.
• Glorious communication and interpersonal expertise with a confirmed monitor file of constructing and sustaining robust relationships with purchasers.
• Potential to handle a number of initiatives and prioritize duties to make sure deadlines are met.
• Robust analytical expertise and expertise with information evaluation and pattern evaluation to establish alternatives and areas of enchancment.
• Data of mission administration instruments, methodologies, and greatest practices.
• Potential to work independently and collaboratively inside a group.
• Potential to handle battle and affect decision-making in any respect ranges of the group.
• Robust organizational and planning expertise with the power to handle advanced, multi-faceted initiatives.
• Confirmed expertise in proactively gathering details about product efficiency, buyer suggestions, and market traits to establish areas of enchancment and alternatives for development.
• Strong understanding of Buyer Relationship Administration (CRM).
• Proactive and information pushed.
• Reveal and guarantee timelyand thorough communication of technique, deliverable standing, and outcomes
• Have a confirmed means to flex between the technical and enterprise sides of your mind – engineers and cross-functional group members alike like to work with you.
• Have the power to work with a number of cross-functional groups to construct and consider enterprise instances to help product funding selections.
• Have glorious communications expertise – listening, verbal, and written.
• Will help drive your group’s success and are a self-starter.

• Have served as a program supervisor for high-touch purchasers.
• Possess a Mission Administration Skilled Certification or Equal.
• Have expertise working with distant groups.
• Have expertise with metropolis/county degree planning, and possess an understanding of land-use laws, zoning legal guidelines, and enforcement methods.
• Have earlier expertise with the AMANDA product.

Granicus is dedicated to offering equal employment alternatives. All certified candidates and staff can be thought-about for employment and development with out regard to race, colour, faith, creed, nationwide origin, ancestry, intercourse, gender, gender id, gender expression, bodily or psychological incapacity, age, genetic data, sexual or affectional orientation, marital standing, standing about public help, familial standing, navy or veteran standing or some other standing protected by relevant legislation.

Don’t have all the talents/expertise talked about above? At Granicus, we are attempting to construct various, inclusive groups. We do not need diploma necessities for many of our roles. Should you don’t meet each requirement above however are excited to study extra, we encourage you to use. We would simply have the ability to discover one other position that might be an ideal match! 

Safety and Privateness Necessities

–     Liable for Granicus data safety by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus data property in accordance with the corporate’s data safety program.

–     Liable for guaranteeing the information privateness of our staff and clients, their information, in addition to taking all required privateness coaching in a well timed method, in accordance with firm insurance policies.

The Workforce

– We’re a remote-first firm with a globally distributed workforce throughout the USA, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Tradition

– At Granicus, we’re constructing a clear, inclusive, and protected house for everybody who needs to be

part of our journey.

– A number of tradition highlights embrace – Worker Useful resource Teams to encourage various voices

– Espresso with Mark classes – Our staff get to work together with our CEO on crucial and

generally troublesome points starting from psychological well being to work-life stability and present affairs. 

– Microsoft Groups communities centered on wellness, artwork, furbabies, household, parenting, and extra.-=- – We herald particular friends sometimes to debate points that affect our worker

inhabitants 

The Impression

Granicus is dedicated to offering equal employment alternatives. All certified candidates and staff can be thought-about for employment and development with out regard to race, colour, faith, creed, nationwide origin, ancestry, intercourse, gender, gender id, gender expression, bodily or psychological incapacity, age, genetic data, sexual or affectional orientation, marital standing, standing concerning public help, familial standing, navy or veteran standing or some other standing protected by relevant legislation.