Overview:
The Expertise Supervisor’s major accountability is to steer all features of the occasion registration life cycle and day-to-day administration of Let’s Do This. This function will work carefully throughout operations and advertising and marketing to make sure the day-to-day registration course of is environment friendly and an amazing expertise. This function may also play a vital half in serving to to drive an enhanced buyer expertise throughout the Ragnar portfolio of over 24 occasions.
Key Duties:
1. Registration Upkeep
· Oversee the whole occasion registration course of from begin to end, together with: occasion registration, volunteer registration, participant on-line check-in, transactional emails, and reporting.
· Construct new Let’s Do This (LDT) occasion listings and registration flows.
· Preserve registrant and occasion databases.
· Create studies and statistics for varied departments on an as-needed foundation.
· Guarantee appropriate refund, switch, and credit score insurance policies are upheld.
· Guarantee pricing updates are made inside LDT and are additionally precisely mirrored on the web site.
· Work immediately with Race Administrators to make sure pertinent info is displayed on the web site.
· Work with race administrators on staff begin occasions and seeding.
· Present the timing firm with bib assignments.
· Work with race administrators and race coordinators on volunteer administration through LDT and Volunteer Native.
· Work with advertising and marketing on post-event survey creation and distribution
2. Buyer Service
· Work immediately with the Buyer Service staff to take motion to resolve any complaints, points, or issues.
· Set up a working relationship with the operations division and race administrators.
· Take applicable actions to make sure the participant has a memorable expertise through the occasion week.
· Check with contributors through phone or in particular person to resolve registration points.
· Advocate enhancements in companies and procedures to stop future issues.
3. Participant Examine-In and Race Weekends
· Sustaining an organized and well timed course of to get contributors checked in as shortly and precisely as potential.
· Lead course of improvement and SOPs relating to registration and coaching of related SWAT & volunteer workers.
· Help workers on race weekends on an as-needed foundation.
· Deal with all questions, issues, and points all through the participant check-in course of when on-site at occasions.
· Help workers with awards distribution.
· Guarantee computer systems for check-in are maintained and in good working order.
4. Database Administration
· Handle registrants and occasion databases.
· Pull requested studies & statistics for varied departments.
· Generate codes for complimentary, workers, and sponsorship entries.
· Help with participant switch, credit score, cancellation, and refund processes.
5. Occasion Web site Upkeep
· Work with the advertising and marketing staff to make sure web sites have up to date & correct event-specific info.
6. Program Administration
· Function major level of contact with Let’s Do This and triage all improvement requests.
· Conduct market analysis to enhance firm processes.
· Brainstorm and implement new applications into the Ragnar model
Your ability set
- Element-oriented self-starter with the flexibility to prioritize tasks, work inside brief time frames, and meet deadlines.
- Skilled with occasion registration and database administration software program, expertise with Let’s Do This or different endurance event-specific registration software program is a plus.
- Wonderful interpersonal and communication expertise with the flexibility to work successfully each independently and as a member of a staff and a number of cross-functional mission groups.
- Robust written and verbal communication expertise.?
- Wonderful organizational expertise and a focus to element.
- Wonderful problem-solving expertise.
- Wonderful lively listening expertise.
- Proficient with Microsoft Workplace (Phrase, Excel, PowerPoint). Superior data of Excel and/or Google Sheets is required.
Place Necessities
· Faculty Diploma
· Excessive degree of group
· Capacity to journey a median of 8-10 weeks per season
· Capacity to work underneath tight deadlines
· Robust consideration to element
· Capacity to prioritize and deal with a number of assignments directly
· Distinctive written and verbal communication expertise
· Superior data of Microsoft Excel and/or Google Sheets
· Capacity to raise 25-30 kilos
Your Expertise:
3-5 years of expertise in occasion registration administration
Bodily calls for and work atmosphere:
The bodily calls for and work atmosphere traits described listed here are consultant of people who should be met by an worker to efficiently carry out the important capabilities of this job. Affordable lodging could also be made to allow people with disabilities to carry out the important capabilities.
- This can be a bodily demanding function. The function requires spending lengthy hours managing a big out of doors occasion and the flexibility to move occasion tools (as much as 30lbs). To finish important capabilities, this function should be capable of talk with co-workers in areas with reasonable to loud ranges of quantity. The function additionally requires the usage of imaginative and prescient in varied settings (corresponding to however not restricted to shut, distance, colour, depth, and peripheral imaginative and prescient).
- Work Atmosphere: The noise degree within the work atmosphere is normally reasonable
- Should be comfy working outdoor in inclement climate, warmth and/or humidity
- This function requires journey to roughly 1 occasion monthly. At present, that’s about 8-10 weekends per 12 months
Word: This job description under no circumstances states or implies that these are the one duties and tasks to be carried out by the worker(s) of this place. Duties and tasks might change at any time with or with out discover. All duties and tasks are important capabilities and necessities and are topic to potential modification to moderately accommodate people with disabilities.
Pay Vary: 70k-75k per 12 months.