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About Zello
Zello is a voice-first communication platform, powered by our industry-leading push-to-talk expertise, to enhance collaboration and productiveness for desk-less employees. With over 175+ million customers, we’re the #1 rated push-to-talk app on this planet, delivering 9 billion (sure, with a B) messages a month.
At Zello, our firm values are on the coronary heart of what we do on a regular basis. We’re proud to serve the frontline, we’re privileged to attach individuals in occasions of disaster throughout the globe, and we’re honored to assist first responders.
And that is the place you are available.
This Income Operations Lead will personal pre-sales RevOps end-to-end—designing and operating our advertising and gross sales operations processes, sustaining and optimizing our HubSpot occasion, and writing the SQL queries and knowledge fashions that energy correct dashboards and forecasts. They are going to construct a true “deal desk” operate at Zello, administer fee attainment calculations, and be certain that particular person contributors, group managers, executives, and even the board all have the suitable pipeline and income reporting at their fingertips.
Past enterprise gross sales operations, this individual may also assist our PA group—driving high-velocity, low-touch gross sales and repair workflows along with complicated, enterprise-level motions. By including this chief now, we’ll shore up capability, convey sharper operational rigor to each marketing campaign and pipeline movement, and free each the brand new gross sales chief to give attention to high-value technique and execution.
After a profitable first 12 months, you’ll
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Deal desk launched and embedded – All enterprise and accomplice offers routed by a streamlined approval workflow with <24‑hour SLA and clear industrial guardrails.
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Knowledge you’ll be able to belief – HubSpot pipeline‑well being rating ≥ 98 % knowledge accuracy, with each alternative linked to the suitable marketing campaign, SDR, and accomplice supply.
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Forecasts the board depends on – Month-to-month board‑pack dashboards dwell, with forecast accuracy persistently inside ±10 % of precise income.
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Commissions on autopilot – Finish‑to‑finish attainment calculations executed quarterly with <1 % payout error and full auditability.
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Increased velocity GTM engine – SDR SQL productiveness up 25 %, advertising attribution protection at 100 % for ABM campaigns, and accomplice‑sourced pipeline tracked and reported.
What you will do
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Architect and run our RevOps engine – Personal advertising ops, enterprise and SDR gross sales ops, and partnership ops processes from lead seize to closed‑received.
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Personal HubSpot & the income knowledge layer – Administer HubSpot, design customized objects and workflows, and construct SQL fashions as wanted to energy reporting and attribution.
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Run the deal desk – Outline pricing and low cost insurance policies, construct approval automations, and function the primary level of escalation for non‑customary offers.
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Ship resolution‑grade reporting – Construct and preserve dashboards for ICs, managers, execs, and the board; drive the month-to-month/quarterly forecasting cadence.
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Run commissions & incentives – Preserve compensation plans, automate attainment calculations, and accomplice with Finance on payouts.
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Scale excessive‑velocity workflows – Optimize SDR cadences, lead routing, and hand‑offs to speed up SQL technology and pipeline throughput.
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Drive steady enchancment – Spot course of gaps, automate handbook duties, and lead cross‑purposeful initiatives that unlock GTM capability.
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Allow the groups – Doc finest practices, prepare customers, and act because the go‑to skilled on RevOps instruments and knowledge.
Who you might be
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5+ years in Income/Gross sales Operations at a SaaS or tech firm, with demonstrable influence on pipeline and income progress.
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Snug administering HubSpot and writing superior SQL to mannequin funnel knowledge and fee logic.
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You’ve designed pricing/quote approval workflows and may stability pace with governance.
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You flip uncooked knowledge into insights, forecasts, and board‑prepared narratives; accuracy and readability are non‑negotiable.
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Conversant in constructing quota constructions and automating attainment and payout calculations.
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Expert at mapping GTM workflows, recognizing bottlenecks, and automating for scale—particularly in excessive‑velocity SDR environments.
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Glorious communicator who earns belief with ICs and execs alike and may drive alignment with out formal authority.
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Curious, adaptable, and energized by constructing in quick‑shifting, useful resource‑constrained settings.
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Bonus: expertise with ABM platforms, outbound instruments (e.g., Sellfire), or accomplice/market operations.
We rent for potential, ardour for our mission, and a knack for fixing tough issues over checking each qualification field. We have now aggressive pay, fairness with important upside, and deliberately design our advantages to encourage wholesome and well-balanced staff, from versatile work schedules to limitless paid time without work. We even provide a sabbatical after each 5 years of service so that you’re capable of pursue and revel in what issues most to you. And naturally, we wouldn’t be a expertise firm in Austin with no ping-pong desk and free snacks in our break room. Be a part of us!
Zello offers equal employment alternatives to all staff and candidates for employment and prohibits discrimination and harassment of any kind with out regard to race, colour, faith, age, intercourse, nationwide origin, incapacity standing, genetics, protected veteran standing, sexual orientation, gender id or expression, or another attribute protected by federal, state or native legal guidelines.
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