Firm Description
BETSOL is a cloud-first digital transformation and knowledge administration firm providing merchandise and IT providers to enterprises in over 40 nations. BETSOL staff holds a number of engineering patents, is acknowledged with {industry} awards, and BETSOL maintains a internet promoter rating that’s 2x the {industry} common. BETSOL’s open supply backup and restoration product line, Zmanda (Zmanda.com), delivers as much as 50% financial savings in whole price of possession (TCO) and best-in-class efficiency. BETSOL International IT Companies (BETSOL.com) builds and helps end-to-end enterprise options, decreasing time-to-market for its clients.
Study extra at betsol.com
Job Description
We’re searching for an skilled Salesforce Service Cloud Enterprise Analyst to hitch our staff. This position will function a important bridge between enterprise stakeholders and technical groups, driving the evaluation, design, and implementation of Service Cloud options to reinforce our customer support operations.
Key Tasks
- Conduct complete discovery periods with enterprise and IT stakeholders to know present processes, ache factors, and future state necessities
- Create detailed, actionable consumer tales with clear acceptance standards that successfully information improvement groups by implementation
- Facilitate workshops, interviews, and collaborative periods with international stakeholders throughout a number of time zones
- Translate enterprise necessities into useful specs for Salesforce Service Cloud configurations and customizations
- Doc present and future state enterprise processes, workflows, and system integrations
- Collaborate with QA groups to make sure options meet enterprise necessities and consumer expectations
- Assist organizational change initiatives by figuring out coaching wants and consumer adoption methods
{Qualifications}
- 3+ years of hands-on expertise with Salesforce Service Cloud, together with case administration, information base, omni-channel, and repair console functionalities
- Confirmed capacity to collect, analyze, and doc complicated enterprise necessities utilizing industry-standard methods
- Related Salesforce Certifications
- Sturdy expertise creating well-structured consumer tales following Agile methodologies
- Glorious communication and facilitation expertise with demonstrated capacity to work successfully with numerous, international groups
- Flexibility to take part in conferences throughout a number of time zones
Further Info