RouteThis is on a mission to revolutionize technical assist. We construct AI-powered options that assist Web Service Suppliers and Good Dwelling firms resolve connectivity and WiFi issues—earlier than the subscriber ever must name. Our prospects already profit from our SaaS options at present and we purpose to enlarge that worth by constructing agentic qualities into our options. As we pivot our platform to be AI-first, we’re in search of a Senior AI Developer who thrives on the intersection of utilized machine intelligence and sensible engineering.
What You will Do
Construct agentic AI methods that resolve real-world connectivity and assist issues by planning, instrument use, and multi-step reasoning.
Lead the trouble in evaluating LLM utilization for security, correctness, hallucination, contextual relevance, and efficiency—making certain the precise mannequin is used for the job.
Design strong prompts and workflows to assist voice and text-based interactions throughout all kinds of buyer environments.
Information and mentor different engineers, elevating the staff’s capacity to construct agentic methods by design opinions, pairing, and shared tooling.
Associate with product and CX groups to deeply perceive buyer issues and drive clever options.
Prototype shortly to study what works—and scale what does.
What You Carry
Palms-on expertise constructing and delivery AI-powered merchandise.
Familiarity in LLM analysis strategies: instrument correctness, grounding, hallucination detection, immediate tuning, security, and many others.
Understanding of RAG, multi-modal inputs, immediate engineering, and customer-specific customization.
Sensible data of LLM observability, mannequin choice, and cost-performance tradeoffs.
Expertise working in startup or high-speed product environments, the place possession and iteration are key.
Confirmed expertise designing and constructing strong, scalable software program methods.
Expertise utilizing AI developer instruments (e.g., Cursor, Copilot, Surfboard) as a part of your day-to-day workflow—and a willingness to share these practices to uplift the whole staff.
A pure coach and mentor—somebody who makes the staff higher by sharing insights, patterns, and suggestions.
Voice interface or voice UX expertise is a robust plus.
Familiarity with fashionable dev stacks (e.g., AWS, Python, Node.js, React) and CI/CD pipelines.
Not The Proper Match If…
You’re centered on constructing AI fashions or frameworks from scratch.
Your background is solely ML ops, backend pipelines, or foundational mannequin coaching.
You thrive in massive, structured enterprise environments with slim scopes.
Our Stack
We use AWS (EKS, Lambda, Dynamo, RDS), OpenAI, Snowflake, Node.js, Python, React, Android, and iOS. You don’t must know all of it—however you ought to be comfy selecting up new instruments quick.
About RouteThis
RouteThis is a SaaS firm headquartered in Kitchener-Waterloo, reworking how ISPs and good house manufacturers deal with assist. Our AI-powered platform turns reactive assist into proactive resolutions—making WiFi points quicker to unravel and simpler to forestall.
We’re a staff that values possession, velocity, and buyer obsession. We provide versatile work preparations throughout Canada, aggressive compensation, inventory choices, and a supportive setting for high-impact builders.
Sound such as you? Apply now and assist us form the way forward for AI-first assist.
