About Us
Wonderlic is targeted on main the best way in truthful, predictive science to create a world the place everybody has and succeeds of their greatest job, and that begins with you! We leverage I-O science to ship evidence-based insights to foretell and maximize worker potential utilizing easy, intuitive evaluation instruments, and to verify our group is engaged and geared up to do their greatest work. Our group is comprised of passionate professionals devoted to pushing the boundaries of expertise evaluation whereas sustaining a dedication to scientific excellence.
Wonderlic has at all times championed progressive, sustainable approaches to constructing a tradition that permits folks to do their greatest work whereas residing their greatest lives. Listed below are a few of the methods we do this:
- True work-life steadiness and versatile work preparations – we work with you to satisfy your wants, and we proceed to evolve our company-wide approaches to distant, versatile work
- Four-day work week
- Beneficiant PTO plus a paid firm shutdown from 12/24 to 1/1
- Ongoing skilled improvement together with attendance at skilled conferences (e.g., SIOP, BIOP, SHRM, ATD, HR Tech)
- Advantages embrace medical, dental, imaginative and prescient, 401k with matching, paid new guardian go away
At Wonderlic, we specialise in expertise evaluation, leveraging our experience to foretell potential. Our dedication lies in scientific developments that empower organizations to determine and retain prime expertise successfully. Embedded inside our method are the rules of Industrial-Organizational Psychology, serving as the inspiration for every little thing we do.
What Units Us Aside:
- Scientific Precision: We apply rigorous scientific methodologies to develop assessments that precisely gauge people’ potential and match inside varied organizational contexts.
- Innovation: Our dedication to steady enchancment drives us to discover cutting-edge methods and applied sciences, making certain our assessments stay on the forefront of expertise evaluation.
- Impactful Options: By integrating I-O Psychology rules into our processes, we ship options that not solely meet the speedy hiring wants of organizations but in addition contribute to long-term success and retention.
Overview:
Wonderlic is looking out for a dynamic and commercially oriented Senior Buyer Success Supervisor (CSM) with deep experience within the HR know-how area. At Wonderlic, we’re on a mission to revolutionize the expertise options area with our main merchandise, Wonderlic Choose and Wonderlic Develop. This pivotal function isn’t just about sustaining consumer relationships—it’s about driving income development by means of renewals and enlargement, whereas growing profitable long-term partnerships, making certain our purchasers derive most worth from our choices.
Your Impression:
As a Senior Buyer Success Supervisor, your major objective will probably be to drive income development by making certain buyer satisfaction and loyalty. You’ll leverage your gross sales acumen and HR tech experience to handle a various portfolio of current clients, constructing sturdy relationships and appearing as a trusted advisor. Your skill to navigate complicated consumer wants and align our merchandise with their strategic objectives will probably be essential in attaining renewals and enlargement.
What You’ll Do:
- Drive Development and Retention:
- Proactively determine alternatives inside your current buyer base to drive renewals and enlargement, assembly and exceeding income targets.
- Domesticate sturdy consumer relationships by means of strategic conversations that align Wonderlic’s options with the consumer’s enterprise targets.
- Buyer Engagement:
- Function the first level of contact for purchasers, representing their voice to inside groups, and making certain clean transitions between Gross sales and Buyer Success.
- Conduct enterprise critiques to evaluate and make sure the worth realization of our merchandise and develop tailor-made motion plans to deal with any points.
- Renewal and Growth Cycle Administration:
- Handle and drive alternatives by means of the gross sales cycle, from figuring out must closing renewals and expansions.
- Use buyer well being monitoring instruments to determine and mitigate dangers, making certain a proactive method to buyer success.
- Product and Market Experience:
- Develop and keep deep data of latest and current product choices, trade traits, and aggressive situations to offer strategic insights and suggestions.
- Introduce new merchandise and options to clients, making certain they’re absolutely knowledgeable of their worth and advantages.
- Buyer Advocacy and Suggestions:
- Perform as a buyer advocate throughout the firm, streamlining the shopper expertise to stop turnover.
- Create suggestions loops between clients and product groups to determine and take away boundaries to buyer adoption.
What We’re Trying For:
- Confirmed Success: Acknowledged for distinctive business achievements and constantly exceeding targets – particularly in formalized recognition applications.
- Constant Excellence: A robust monitor file of assembly and surpassing expectations.
- Stability and Development: Demonstrated skill to attain long-term success and development inside earlier roles.
- HR Tech Experience: In depth expertise in B2B SaaS Buyer Success, ideally with HR know-how options (Recruiting, HCM, LMS, and so on).
- Business Information: Deep understanding of the challenges confronted by HR, Recruiting, and Worker Growth leaders.
- Management: Acknowledged subject material knowledgeable with expertise teaching or mentoring others.
- Curiosity and Creativity: Naturally curious and artistic in your method to fixing issues.
{Qualifications}:
- 5+ years of SaaS Buyer Success or Account Administration expertise, ideally in HR know-how options (Recruiting, HCM, LMS, and so on.).
- Confirmed monitor file of managing a portfolio of accounts, securing renewals, and driving income development by means of cross-sell and upsell alternatives.
- Robust gross sales acumen, with wonderful communication, negotiation, and relationship-building abilities with HR and L&D decision-makers.
- Analytical abilities and the flexibility to leverage knowledge to information consumer conversations and uncover alternatives.
- Proactive and collaborative mindset, with the flexibleness to thrive in a fast-paced surroundings.
Goal Complete Compensation: This place affords OTE of $110,000 to $140,000, break up between a base and variable compensation.
Our Coverage
Affirmative Motion Plan/Equal Employer Alternative (AAP/EEO) Assertion: Analysis means that each the confidence hole and imposter syndrome could make members of some teams (together with girls, members of the LGBTQIA+ and BIPOC communities, and candidates of much less conventional age, schooling, or background) much less prone to apply for jobs once they don’t meet 100% of the {qualifications}. At Wonderlic, we’re within the enterprise of figuring out potential, and we encourage all candidates to use.
Wonderlic is proud to be an equal employment alternative/affirmative motion employer. Right here, range is valued and celebrated, and that is what makes us such a profitable group. Wonderlic doesn’t discriminate in employment on the premise of race, shade, faith, gender, gender identification, being pregnant standing, nationwide origin, sexual orientation, marital standing, incapacity, genetic data, age, parental standing, navy/veteran standing, or another issue protected by legislation.
As well as, we are going to be sure that people with disabilities are offered affordable lodging to take part within the job utility or interview course of, carry out important job features, and obtain different advantages and privileges of employment. Please get in contact with us at [email protected] to request an lodging.
Disclaimer: This job description will not be designed to incorporate a complete listing of duties and obligations which might be required of the worker. Duties and obligations could change or be assigned at any time, with or with out discover.
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