Join with us to attach the world.
12Go, being part of Travelier group, is the main multimodal on-line journey company primarily based in Bangkok, Thailand. Based in 2012, we provide prepare, flight, bus, and ferry tickets, in addition to transfers, insurance coverage, and different journey merchandise globally.
We’re searching for a dynamic and skilled Senior Buyer Assist to affix the 12Go Buyer Assist crew. We’re a vibrant group of passionate people from various cultures worldwide.
We rejoice range, embrace each perspective, and satisfaction ourselves on creating significant connections that result in excellent outcomes.
Most significantly, we all the time hear, and we don’t choose.
Be a part of us in crafting this thrilling journey, the place your contribution shall be key to our success!
Duties:
- Resolve buyer complaints through cellphone, e-mail, or social media.
- Help prospects by offering the data they require.
- Speaking and coordinating with colleagues and different departments as vital.
- Observe dangerous opinions and help instances to determine issues & resolve them.
- Counsel and make modifications to enhance operational workflows.
Necessities
- As much as 2-3 years of expertise in CS.
- Verbal and written fluency in English.
- Information of Web companies and software program applied sciences.
- Information of Zendesk and SQL is a plus.
- Self-organized and nice time administration expertise.
- Robust problem-solving and multitasking expertise.
- Can increase a query and/or ship any concern to the accountable particular person.
- Fast to adapt to altering conditions.
- Fast in responding and a capability to prioritize duties.
- Searching for a long-term job.
Advantages
- Partaking work on a product that allows thousands and thousands of vacationers to ebook their journeys each day;
- Full-time distant working – 5 days week, 8 hours per day;
- Improvement alternatives (price range for self-paced studying, world coaching workshops, on-line English language lessons, e-learning platforms);
- Inner development and inner mobility alternatives;
- Aggressive annual depart, sick depart, and public holidays;
- Annual firm offsite in Thailand;
- Excessive-growth begin up worldwide atmosphere.
What ought to I do to dive into 12Go firm tradition?
Apply! Replace your CV and prepare to expertise one of the best interview move with our prime skills.
We will’t wait to see you and share this superior journey collectively!
In regards to the firm
12Go is the main multimodal on-line journey company. Based in 2013 we provide prepare, flight, bus and ferry tickets, transfers, insurances and different journey merchandise on our 2 domains: 12go.asia and 12go.co. We’re working in additional than 70 international locations and our service has been utilized by thousands and thousands of vacationers worldwide.