[Hiring] Senior Web site Reliability Engineer @Proprietor

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Proprietor is the all-in-one platform that eating places use to succeed on-line.

1000’s of restaurant house owners use our instruments to construct their web site, drive on-line orders, create their very own branded app, handle their buyer relationships, and arrange advertising automations.

You may consider it as Shopify meets HubSpot, however particularly for eating places.

Be taught extra concerning the issues we’re fixing for our prospects here.

🌎 Our imaginative and prescient

We’re beginning by serving to impartial eating places succeed on-line.

But it surely’s not simply eating places that want our assist. Most native companies are fighting these similar issues. Large expertise companies are taking their prospects, bleeding their income, and making it exhausting for them to outlive.

As soon as we nail the answer for eating places – we’ll scale it into each different native enterprise sort.

Sooner or later we envision, tens of hundreds of thousands of native enterprise house owners will use our expertise to reach the digital age.

🚀 Our traction

In simply over 3 years we have generated tens of hundreds of thousands in income, served hundreds of thousands of friends, and processed a whole lot of hundreds of thousands of on-line orders.

Extra importantly, we’ve helped 1000’s of restaurant house owners save their companies – and never  solely survive, however thrive.

⭐ Our workforce

Our workforce grew from below 100 to almost 200 gifted folks in 2024. We’ve obtained high expertise from probably the most profitable corporations in SMB software program, together with: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.

We’ll be scaling even quicker in 2025 to maintain tempo with our buyer development.

🌆 The place we work

Proprietor is a remote-first, world firm headquartered in San Francisco, with a gross sales hub in Toronto. For a couple of of our roles we prioritize in-person collaboration at one among our workplace places. Most of our workers are distributed all through the globe. Please evaluate the position description and focus on along with your recruiter for extra particulars on location!

🔍 Why we’re in search of you

Proprietor’s restaurant-commerce platform is rising quick, and our infrastructure must develop even quicker. We’re in search of a mission-driven Senior SRE/DevOps Engineer to maintain our programs always-on, observable, and deploy-ready whereas serving to builders ship with confidence. You’ll cut up your time between site-reliability engineering (designing for uptime, efficiency, and resiliency) and DevOps enablement (tooling, CI/CD, and automation).

Your work will instantly energy the web sites, ordering flows, funds, and cellular apps that 1000’s of restaurants-and hundreds of thousands of diners-depend on day-after-day.

Our Stack

Infrastructure & Ops: AWS, Terraform, ECS/Fargate, Postgres, MongoDB, Kafka, Datadog, Cloudflare, GitHub, Buildkite

Backend: Node.js, TypeScript, NestJS, Mikro-ORM
Frontend: React, React Native, Vue.js

(You don’t have to know each tool–depth in comparable applied sciences is nice.)

💥 The affect you should have

  • Design for reliability: Set SLOs/SLIs, construct self-healing architectures, and drive incident-prevention tasks that maintain our APIs and real-time ordering flows <100 ms p95.
  • Personal observability: Stage-up dashboards, alerts, and distributed tracing so groups can detect points earlier than prospects do.
  • Automate deployments: Evolve our Buildkite pipelines and Terraform modules to provide engineers <10-minute, one-click rollouts (and clear rollbacks).
  • Champion safety & compliance: Harden infra with least-privilege IAM, threat-model topology modifications, and information SOC 2 / PCI efforts.
  • Partition & scale data-stores: Tune Postgres for multi-TB workloads, keep Mongo sharding, and shepherd Kafka subject administration as occasion quantity climbs.
  • Lead incident response: Rotate with the on-call SREs, run innocent post-mortems, and convert findings into sturdy fixes.
  • Mentor & collaborate: Pair with product engineers on capability opinions, information junior devs on Docker best-practices, and evangelize “you construct it, you run it.”
  • 🤝 Who you’ll work with

  • Companions every day with backend, frontend, and information engineers throughout three time-zones
  • Collaborates with Product, Buyer Help, and Restaurant Success groups to maintain the shopper expertise seamless
  • ✅ Minimal necessities

  • 5+ years working manufacturing workloads on AWS (or GCP/Azure) with infrastructure-as-code (Terraform/CDK/CloudFormation)
  • Arms-on expertise working container orchestration (ECS, EKS, Kubernetes, Nomad, and many others.) and designing blue/inexperienced or canary rollouts
  • Depth in a minimum of two of our core datastores (Postgres, MongoDB, Kafka) together with backup/restore, upgrades, and efficiency tuning
  • Fluency with CI/CD pipelines (we use Buildkite + GitHub Actions) and a knack for automating every thing with shell, Python, or TypeScript
  • Confirmed monitor document establishing monitoring/alerting in Datadog, Prometheus, or comparable, with clear SLO/SLA possession
  • Robust grasp of linux networking, load balancing (Cloudflare/ELB), and CDN/edge-security ideas
  • Wonderful incident-management and root-cause evaluation expertise; in a position to write crisp RCAs and observe via on motion objects
  • Ardour for customer-centric pondering, fast iteration, and steady studying
  • 🌟 Bonus factors

  • Expertise with NestJS or different Node.js backends at scale
  • Prior work in PCI-DSS or SOC 2 environments
  • Familiarity with GitOps workflows (Argo CD, Flux)
  • Publicity to cellular CI (React-Native pipelines), LaunchDarkly/feature-flags, or chaos-engineering
  • 🏆 Pay & advantages

  • The estimated base wage vary for this position is $170K – $210K, plus a beneficiant pre-IPO fairness bundle.
  • 100% distant throughout the U.S. or Canada (choice to drop into our SF workplace)
  • Complete well being, dental, and imaginative and prescient protection
  • Dwelling-office stipend, top-tier laptop computer, and any instruments it’s good to excel
  • Twice-annual workforce off-sites
  • 🚩 Discover – Employment Scams

    Communication from our workforce concerning job alternatives will solely be made by an Proprietor worker with an @proprietor.com e mail deal with.

    We don’t conduct interviews over e mail or chat platforms, and we are going to by no means ask you to offer private or monetary data akin to your mailing deal with, social safety quantity, bank card numbers or banking data.  For those who imagine you might be being contacted by scammer, please mark the communication as “phishing” or “spam” and don’t reply.



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