About Gusto
Gusto is a contemporary, on-line folks platform that helps small companies care for their groups. On prime of full-service payroll, Gusto affords medical insurance, 401(okay)s, professional HR, and crew administration instruments. As we speak, Gusto places of work in Denver, San Francisco, and New York serve greater than 400,000 companies nationwide.
Our mission is to create a world the place work empowers a greater life, and it begins proper right here at Gusto. That’s why we’re dedicated to constructing a collaborative and inclusive office, each bodily and just about. Study extra about our Total Rewards philosophy.
In regards to the Function: As a Senior Workers Product Designer targeted on Onboarding, you’ll lead design to craft an onboarding expertise that meets the wants of Gusto’s numerous prospects from day one. You’ll design streamlined, customized onboarding flows that assist small enterprise house owners and their groups rapidly perceive, arrange, and unlock worth from our multi-product platform. This can be a important second within the buyer lifecycle—and also you’ll play a key function in shaping how we meet prospects the place they’re, irrespective of their background, targets, or system.
You’ll associate with cross-functional friends in Product, Engineering, Analysis, Information Science, and Advertising to make sure a cohesive and seamless onboarding expertise throughout channels and touchpoints. You’ll leverage your depth in UX, programs pondering, service design, and responsive design—together with a robust orientation towards enterprise outcomes—to make getting began with Gusto as easy and empowering as doable.
In regards to the Workforce: The Development crew at Gusto is accountable for your complete buyer funnel—from the second somebody learns about Gusto, to deciding to make use of it, to onboarding and setup, all through to serving to current prospects uncover, undertake, and interact with the suitable merchandise over time. Our work is rooted in a user-centric, value-led strategy to development—prioritizing belief, readability, and affect at each stage. As a key contributor, you’ll collaborate carefully with Engineers, Product Managers, Information Scientists, and strategic companions throughout Advertising and the enterprise, working collectively to form important moments throughout the client journey.
Right here’s what you’ll do day-to-day:
- Design a personalised onboarding expertise: Create a seamless and intuitive onboarding course of tailor-made to buyer wants, making certain folks can rapidly perceive, arrange, and achieve worth from our merchandise.
- Collaborate throughout journeys and platforms: Work with Development, Core Experiences, Gross sales, and Advertising companions to create an built-in expertise throughout desktop and cellular net. Native cellular familiarity is a plus.
- Map complicated workflows: Simplify and orchestrate interconnected setup duties throughout a number of merchandise, making certain prospects really feel assured and supported alongside the best way.
- Optimize the journey: Use A/B testing, buyer analysis, behavioral analytics, and qualitative insights to refine onboarding methods, enhancing conversion charges and time-to-value.
- Design at scale: Use and contribute to our design system to construct scalable elements and patterns that help consistency and effectivity.
- Holistic service design: Design with advertising and marketing, gross sales, and buyer help wants in thoughts so you may ship a cohesive and logical stream from first contact to activation.
- Champion high quality and accessibility: Be sure that each onboarding touchpoint is accessible, inclusive, and thoughtfully crafted for numerous person wants.
Dedication to craft: Keep a excessive commonplace of excellence in UX, systems-thinking, service design, and content material design, making certain all options are each purposeful and stylish.
Right here’s what we’re on the lookout for:
- 10+ years of expertise in end-to-end product design, with a deep give attention to onboarding and setup workflows inside B2B and multi-product SaaS environments.
- Experience in cellular responsive design, with a robust portfolio of web-first options; native cellular design expertise is a plus.
- Experience in mapping and simplifying complicated workflows, contemplating numerous touchpoints throughout gadgets, channels, and organizational roles.
- Deep understanding of B2B buyer personas, together with decision-makers, directors, and end-users, with the power to design for his or her distinctive targets and workflows.
- Proficiency in content material design, crafting clear, concise, and actionable in-product copy to help person success.
- Analytical and research-driven, utilizing a mixture of qualitative insights, person analysis, and behavioral knowledge to tell methods, prioritize choices, and optimize the journey.
- Expertise with service design, with consciousness of how onboarding connects to adjoining touchpoints equivalent to e-mail, chat, gross sales, and help.
- Expertise with design programs, making certain scalable and constant design patterns.
- Sturdy collaboration and communication expertise, with a confirmed skill to co-lead product technique and articulate contributions to the product course.
- Monitor document of iterative affect and long-term imaginative and prescient growth, attaining UX milestones from preliminary worth to north star targets.
- Monitor document of mentoring and training different designers.
Good to haves:
- Expertise engaged on onboarding for monetary, HR, or workflow-heavy instruments.
- Expertise partnering with Advertising groups on campaign-led or lifecycle-aware onboarding efforts.
- Native cellular design expertise.
At Gusto, we attempt to supply rewards that empower staff to realize their monetary and private targets. We provide aggressive compensation packages with a robust emphasis on fairness based mostly compensation (possession in Gusto). To study extra about Gusto’s compensation philosophy and advantages choices please view our Whole Rewards Strategy web page.
Our money compensation vary for this function is $172,000/yr to $215,000/yr in Denver & most distant areas, and $202,000/yr to $253,000/yr in San Francisco, Seattle & New York. Remaining supply quantities are decided by a number of components, together with candidate expertise and experience, and will differ from the quantities listed above.
Gusto has bodily workplace areas in Denver, San Francisco, and New York Metropolis. Staff who’re based mostly in these areas can be anticipated to work from the workplace on designated days roughly 2-3 days per week (or extra relying on function). The identical workplace expectations apply to all Symmetry roles, Gusto’s subsidiary, whose bodily workplace is in Scottsdale.
Notice: The San Francisco workplace expectations embody each the San Francisco and San Jose metro areas.
When permitted to work from a location apart from a Gusto workplace, a safe, dependable, and constant web connection is required.
Our prospects come from all walks of life and so can we. We rent nice folks from all kinds of backgrounds, not simply because it is the suitable factor to do, however as a result of it makes our firm stronger. In the event you share our values and our enthusiasm for small companies, you’ll discover a house at Gusto.
Gusto is proud to be an equal alternative employer. We don’t discriminate in hiring or any employment determination based mostly on race, colour, faith, nationwide origin, age, intercourse (together with being pregnant, childbirth, or associated medical situations), marital standing, ancestry, bodily or psychological incapacity, genetic data, veteran standing, gender id or expression, sexual orientation, or different relevant legally protected attribute. Gusto considers certified candidates with legal histories, in keeping with relevant federal, state and native regulation. Gusto can be dedicated to offering affordable lodging for certified people with disabilities and disabled veterans in our job software procedures. We wish to see our candidates carry out to the perfect of their skill. In the event you require a medical or non secular lodging at any time all through your candidate journey, please fill out this form and a member of our crew will get in contact with you.
Gusto takes safety and safety of your private data very critically. Please evaluation our Fraudulent Activity Disclaimer.
Private data collected and processed as a part of your Gusto software can be topic to Gusto’s Applicant Privacy Notice.