As an Finish-Consumer Helpdesk Agent, you’ll be primarily chargeable for offering frontline consumer administration and buyer assist. The Finish-Consumer Helpdesk Agent effectively gives assist to clients, is a versatile problem-solver, and is assured at offering options. You examine should you do not need sufficient data to resolve buyer inquiries and complaints. On the similar time, you’re affected person, empathetic, and really communicative with others. The Finish-Consumer Helpdesk has no less than primary pc expertise and the capability to remain centered in a busy work surroundings. The service runs 24 x 7.
Key Duties and Tasks:
- Course of Consumer Administration/UMT worklist requests inside SLA
- Present updates to the Sponsors, Implementation Managers, and different related groups on the creation/upkeep of all client-supported product accounts.
- Comply with strict directions on the creation/replace of all client-supported product accounts as specified on Helpdesk Briefs/Communication Plans for every trial.
- Talk with the Sponsor by way of e mail concerning points on the creation/upkeep of all supported merchandise and observe up on resolutions in a well timed trend and guarantee communication is correct each verbally and in writing.
- Be sure that all information is entered/up to date accurately within the CRM system.
- Carry out database system efficiency reporting duties.
- Root Trigger Evaluation ticket proprietor for alerts and errors generated by the assorted merchandise supported.
- Full QC actions for Consumer Administration actions accomplished by different Helpdesk Directors
- Full Website Allocation for all client-supported product Customers in a well timed trend.
- Escalate promptly to Shared UM TL any points with the completion of Consumer Administration or compliance with SLA.
- Guarantee compliance with buyer Knowledge Privateness and Safety Coverage
- Carry out different administrative duties as required.
Necessities
Expertise/Attributes Required:
To carry out this job efficiently, a person should have the ability to carry out every important obligation satisfactorily. The necessities listed under are consultant of the data, talent, and/or capacity required.
Technical:
- Good working data of Microsoft Workplace instruments (Phrase, Excel, OUtlook, and so forth.)
- Laptop and Web-savvy
- Name/Contact Middle ticketing instruments, i.e., Zendesk, Salesforce (or comparable CRM platform)
- Name/Contact Middle name administration instruments, i.e., Avaya, 8×8 (or comparable) is advantageous
Behavioral:
- Constructive and enthusiastic character and method to work
- Skill to take proper choices, sturdy sense of possession and accountability
- Skill to use creativity to resolving issues
- Organized, correct, with capacity to multi-task
- Wonderful written and verbal communication
- Prepared to lean new expertise and develop with the corporate
{Qualifications}:
- No less than Excessive Faculty diploma or equal
- Consumer Administration or Knowledge Entry expertise for no less than 1 12 months
- Earlier expertise in SSC/BPO and Buyer Service is good to have
- Wonderful communication expertise (each written and oral), with the flexibility to speak professionally and confidently in English in any respect ranges
Advantages
In addition to the implausible alternative to companion with big world manufacturers and pursue an thrilling profession with a quickly rising BPO chief, transcosmos satisfaction itself on a enjoyable, wholesome and inspiring work surroundings within the premium district of Mckinley Hill, Taguig.
We additionally reward of our workers with nice advantages together with:
- Aggressive compensation packages
- HMO/Medical and dental protection
- Life insurance coverage
- Non-taxable allowances
- Night time differential
- And far way more!
In regards to the firm
Since we started in 1966, Transcosmos has turn into a worldwide chief within the Enterprise Course of Outsourcing (BPO) trade and right now employs 45,000 gifted workers in over 160 totally different areas around the globe, together with Hungary, Poland, UK and the Philippines!
Transcosmos’ is keen about ‘individuals & know-how’ and concentrate on 24/7 Buyer, Technical & Enterprise Help providers in over 25 totally different languages together with English, Spanish, German, French, Mandarin, Japanese, Korean, Thai and lots of extra!
…JOIN OUR TEAM TODAY…