At Qualia, we have constructed the main B2B actual property expertise that transforms the house shopping for and promoting expertise right into a easy, safe, and satisfying course of. Our SMB and Enterprise merchandise carry collectively customers from throughout the true property ecosystem—homebuyers and sellers, lenders, title and escrow brokers, and actual property agents—onto a single shared digital closing platform, offering higher readability and transparency to actual property transactions. At this time, by way of our enterprise clients throughout the nation, tens of millions of shoppers use Qualia to shut on properties yearly.
WHAT YOU’LL WORK ON
As a Website Reliability Engineer at Qualia, you’ll be a vital guardian of our core Resware programs and related inside workflows. Your main mission is to make sure the lights keep on, companies stay strong, and our operational processes are well-understood and repeatedly improved. You will not simply be fixing points; you will be investigating them to their root trigger, understanding their influence on the broader ecosystem, and implementing options that stop recurrence. This function is pivotal in sustaining the belief of our customers and offering a steady basis as Qualia undergoes a modernization initiative. You will be the knowledgeable diagnostician for complicated challenges inside our .NET basic, Home windows-based, on-premise software program surroundings, and a key participant in figuring out alternatives to reinforce reliability and cut back future operational burdens.
RESPONSIBILITIES
Operational Excellence & Service Continuity:
- Troubleshoot & Resolve Essential Points: Examine, diagnose, and resolve complicated technical points in manufacturing and inside environments, significantly these associated to SQL Server (improve scripts, index efficiency), Home windows Server/IIS configurations, and our core Resware software (together with “mothership” centralized processes and companies).
- Inner Tooling Stewardship: Personal the upkeep, help, and enhancement of current inside R&D instruments. Analysis their objective, perceive their perform throughout the bigger growth lifecycle, and guarantee they continue to be efficient and dependable.
- Installer Administration: Oversee the soundness and performance of the Resware installer, addressing any bugs or points that come up throughout deployment or upgrades.
- Incident Administration & Root Trigger Evaluation (RCA): Lead or considerably contribute to the RCA course of for incidents, guaranteeing that learnings are captured and preventative measures are recognized and carried out.
- Proactive Monitoring & Alerting: Collaborate with the staff to refine monitoring options, guaranteeing early detection of potential points earlier than they influence customers or inside operations.
System & Course of Enchancment:
- Documentation & Data Switch: Meticulously doc programs, processes, and troubleshooting guides to construct a complete information base, decreasing information silos and enabling sooner decision of future points.
- Determine Automation Alternatives: Whereas not primarily an automation function, keenly determine repetitive duties, system inefficiencies, or areas vulnerable to error that could possibly be candidates for automation by the broader R&D staff (e.g., DevOps engineers).
- Contribute to Stability by Design: Present suggestions from an operational perspective to growth groups, serving to to make sure new options or modifications are designed for stability and maintainability.
- Course of Optimization: Analyze current operational procedures, determine bottlenecks or areas for enchancment, and suggest sensible options to reinforce effectivity and reliability.
Buyer & Final result Focus:
- Perceive Enterprise Affect: Prioritize points based mostly on their potential influence on clients (inside and exterior) and enterprise operations.
- Collaborative Drawback Fixing: Work intently with different R&D staff members, help groups, and IT to resolve points and enhance system well being.
- Efficient Communication: Clearly talk technical points, proposed options, and undertaking standing to each technical and non-technical stakeholders.
THE BACKGROUND THAT LIKELY MAKES YOU A MATCH
- Confirmed Expertise: Demonstrated expertise (sometimes 5+ years) in a Technical Assist Engineer (Tier 3+), Programs Engineer, Website Reliability Engineer (SRE), or comparable function centered on sustaining and troubleshooting complicated software program programs.
- Technical Acumen:
- Strong understanding of Home windows Server environments and IIS configuration/administration.
- Proficiency with .NET framework purposes (potential to know code, debug, and diagnose points, even when not actively creating new options).
- Familiarity with scripting and IaC languages (e.g. PowerShell, Terraform) for diagnostics and minor automation duties.
- Robust experience in Microsoft SQL Server administration, troubleshooting (question optimization, indexing, improve scripts).
- Familiarity with Azure and cloud companies.
- Drawback Solver & Analytical Thinker: You’re pushed to know the “why” behind issues, not simply apply surface-level fixes. You possess sturdy analytical and diagnostic abilities, with a capability to suppose strategically about long-term options.
- Documentation Champion: You consider within the energy of excellent documentation and have expertise creating and sustaining technical documentation.
- Wonderful Communicator: You may articulate complicated technical ideas clearly and concisely to numerous audiences.
- Buyer Service Orientation: You’re devoted to offering glorious service and help to inside groups and, by extension, Qualia’s clients.
- Resware/Title Trade Expertise (Extremely Fascinating): Prior expertise with Resware or throughout the title and escrow business can be a major benefit, permitting you to know the context of our instruments and buyer wants extra shortly.
- Proactive & Takes Possession: You do not look forward to points to search out you; you’re proactive in figuring out potential issues and taking possession to drive them to decision.
- Collaborative Strategy: You thrive in a staff surroundings and perceive the significance of collaboration to realize widespread objectives.
We’re a remote-first growth group that values flexibility in how our groups work. Along with supporting absolutely distant roles, we now have places of work in Austin and San Francisco, with a hybrid choice obtainable for many who stay close to an workplace and like in-person collaboration.
This function has a base annual wage of $130,000-$140,000 plus a aggressive fairness and advantages bundle. (Wage to be decided by related expertise, location, information, and abilities of the applicant, inside fairness, and alignment with market knowledge.)
WHY QUALIA
Qualia is made up of extremely shiny, mission-driven coworkers who’re captivated with utilizing expertise to resolve real-world problems—and we’re rising shortly. So as to proceed constructing an attractive and dynamic group, we’re dedicated to giving everybody the help they should do nice work.
Our advantages bundle is designed to permit our staff members to be their finest selves, each out and in of the office. Along with complete well being plans, a 401k program, and commuter advantages, we prioritize household and private well-being by way of skilled growth, parental go away, and a versatile break day coverage. Qualia gives a strong on-line onboarding program to coach new hires, biweekly all fingers conferences, and quite a lot of inside digital occasions to maintain workers related.
We consider numerous views and backgrounds are vital to constructing nice expertise, and our objective is to domesticate an surroundings the place folks really feel equally valued and revered. Qualia is proud to be an equal-opportunity office, and we welcome candidates from all backgrounds no matter race, coloration, ancestry, faith, gender id or expression, sexual orientation, marital standing, age, citizenship, socioeconomic standing, incapacity, or veteran standing.
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