[Hiring] Help Advisor @Fullsteam Personnel, LLC

Function Description

The Help Advisor is a RICS product skilled, throughout the Service perform, accountable for their particular person efficiency supporting shoppers, companions, and workforce members throughout the RICS group.

• Retain consumer subscriptions by offering RICS product training, inquiry/challenge decision, and finishing workforce and cross-functional duties that lead to excessive buyer satisfaction and promotes product utilization.
• Help companions with product and integration inquiries and guarantee {hardware} orders are processed precisely and in a well timed method.

Main Duties

• Present responsive assist throughout posted enterprise hours (e mail, chat, and telephone).
• Obtain consumer service degree settlement of two enterprise hour response time.
• Produce clear, succinct, and high-quality written and verbal communications.
• Precisely report all exercise in consumer database.
• Examine, validate, doc, and report manufacturing points.
• Escalate suggestions themes, developments, points, and dangers for decision in a well timed method.
• Help with creation of Assist Middle and FAQ articles.
• Precisely course of Store-RICS orders for on-hand stock, similar day.
• Help shoppers to allow RICS integrations.
• Help RICS cross-functional groups with duties completion inside agreed upon timelines.
• Carry out consumer acceptance testing for options to points, enhancements, and new product options to make sure they clear up/obtain reported consumer issues/recommendations.
• Help different capabilities to realize their objectives, together with proficiency of inside methods and information of related business subjects.

Expertise & Competencies

• Motion Oriented & Drive for Outcomes: Enjoys working exhausting; is action-oriented and filled with power for the issues seen as difficult.
• Crucial Considering & Steady Improvement: Can successfully deal with change; learns shortly when dealing with new issues; analyzes each successes and failures for clues to enchancment.
• Communication & Relationship Constructing: Devoted to assembly the expectations and necessities of inside and exterior clients; establishes and maintains efficient relationships with clients.

{Qualifications}

• Affiliate’s or Bachelor’s diploma in Data Expertise, Pc Science, Enterprise, or a associated subject — or equal work expertise in a technical assist or customer support position.
• 1–2 years of expertise in a software program assist, assist desk, or client-facing technical position, ideally inside a SaaS, POS, or retail expertise atmosphere.
• Sturdy understanding of Home windows working methods, web-based purposes, and fundamental networking ideas.
• Confirmed capability to troubleshoot technical points and clarify advanced ideas in clear, easy phrases to non-technical customers.
• Wonderful written and verbal communication abilities with a robust concentrate on customer support.
• Potential to multi-task, handle shifting priorities, and keep organized in a fast-paced atmosphere.
• Consolation working with assist instruments and ticketing methods.
• Familiarity with retail operations (e.g., stock, POS, e-commerce) is a robust plus.
• Staff-oriented mindset with a need to collaborate, study, and develop.

Advantages

• Fullsteam helps an inclusive office that values range of thought, expertise, and background.
• Fullsteam is an Equal Alternative/Affirmative Motion employer.