Nice corporations want nice groups to propel their operations. Be part of the group that solves enterprise challenges and enhances the way in which we work and develop. Working at Gainwell carries its rewards. You’ll have an unbelievable alternative to develop your profession in an organization that values your contributions and places a premium on work flexibility, studying, and profession growth.
The Methods Supervisor will lead and oversee system operations, software environments, and repair administration for a large-scale Medicaid Administration Info System (MMIS) program. The function includes shut collaboration with district stakeholders, distributors, infrastructure groups, architects, and database directors. The candidate might be accountable for system well being, operational readiness, and repair efficiency, guaranteeing all service stage agreements (SLAs) and key efficiency indicators (KPIs) are persistently met or exceeded.
- Act as the first level of contact between the district and exterior distributors for contract compliance and undertaking execution.
- Handle system-related actions and proactively determine, report, and mitigate undertaking dangers.
- Make sure the profitable build-out, configuration, and deployment of system functions throughout all environments (Improvement, SIT, UAT, Coaching, Manufacturing).
- Oversee software set up, configuration, and verification via smoke testing.
- Coordinate with stakeholders to develop ongoing Operations and Upkeep methods.
- Collaborate with the infrastructure workforce to make sure system efficiency aligns with SLA/KPI targets.
- Companion with DBAs and designers to validate system configurations and database integrity.
- Direct DBA groups, assign priorities, and handle day-to-day operations associated to system databases.
- Personal and implement service administration processes, together with Incident, Downside, Change Administration, and Main Incident Administration (MIM).
- Guarantee clear escalation paths are adopted from L1 via L5 with no gaps in accountability.
- Drive system observability and allow early subject detection and speedy response capabilities.
- Serve on the Account Management Crew and take part within the Change Advisory Board (CAB).
- Assess operational readiness of all modifications and train the authority to halt modifications if wanted.
- Keep and implement a complete system/service possession map, assigning clear major and secondary house owners.
- Lead efforts in root trigger evaluation (RCA) and guarantee everlasting corrective actions are carried out.
- Keep shut working relationships with GWT Tech Stack stakeholders, together with CDL, Architects, IDLs, and ASOs.
- Guarantee adherence to GWT instruments, options, and repair requirements.
- Handle budgeted hours for system administration and setting setups.
- Oversee enterprise automation with the operations workforce, together with nightly batch cycles.
- Signify system operations in client-facing discussions and function a backup to different System Managers as wanted.
- Bachelor’s diploma in Info Expertise, Pc Science, or associated area.
- 7+ years of expertise in techniques administration, or IT operation roles. Expertise working in public sector or Medicaid environments.
- Arms-on expertise with large-scale enterprise techniques (ideally MMIS or related healthcare platforms).
- Confirmed expertise with ITIL practices and robust understanding of service administration frameworks. ITIL v4 Certification or equal.
- Glorious management, communication, and stakeholder administration expertise.
- Sturdy understanding of system observability and proactive monitoring instruments.
What it is best to count on on this function
- It is a full-time everlasting common salaried (W-2) worker place.
- Monday via Friday work schedule (40 hours per week).
- Well being (medical, dental, imaginative and prescient) advantages begin on day 1 of employment.
- Firm match 401K and different advantages accessible inside months of beginning.
- New workers are eligible to make the most of versatile trip coverage after ninety (90) calendar days of employment. Any exception requires supervisor approval previous to worker’s Gainwell begin date.
- Firm offered laptop for work use.
- It is a distant place. For all distant positions workers’ Broadband Web connections, ought to have a minimal velocity of 24MBS obtain and 8 MBS add. Larger speeds will in fact present higher efficiency.
- Video cameras should be used throughout all interviews, in addition to in the course of the preliminary week of orientation if employed.
- We’ll settle for functions on an ongoing foundation till July 26, 2025.
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The pay vary for this place is $87,300.00 – $124,700.00 per 12 months, nonetheless, the bottom pay supplied might range relying on geographic area, inside fairness, job-related information, expertise, and expertise amongst different elements. Put your ardour to work at Gainwell. You’ll have the chance to develop your profession in an organization that values work flexibility, studying, and profession growth. All salaried, full-time candidates are eligible for our beneficiant, versatile trip coverage, a 401(k) employer match, comprehensive health benefits, and academic help. We even have a wide range of management and technical growth academies to assist construct your expertise and capabilities.
We consider nothing is not possible while you convey collectively individuals who care deeply about making healthcare work higher for everybody. Construct your profession with Gainwell, an business chief. You’ll be becoming a member of an organization the place collaboration, innovation, and inclusion gas our progress. Study extra about Gainwell at our company website and go to our Careers site for all accessible job function openings.
Gainwell Applied sciences is an Equal Alternative Employer, the place all certified candidates will obtain consideration for employment with out regard to race, faith, colour, nationwide origin, gender (together with being pregnant, childbirth, or associated medical situation), age, sexual orientation, standing as a protected veteran, standing as a person with a incapacity, or different relevant legally protected traits.