Come be part of the corporate that’s reinventing cloud safety and empowering companies to thrive within the cloud. Because the fastest-growing startup ever, Wiz is on a mission to assist organizations safe cloud environments that can speed up their companies. Trusted by safety groups everywhere in the world, we have now a confirmed track record of success and a tradition that values world-class expertise.
Our Wizards from over 13 international locations work collectively to guard the infrastructure of our a whole bunch of shoppers, together with over 45% of the Fortune 100, who belief us to scan and safe over 230 billion recordsdata each day. We’re the main participant in a large and rising market, but it surely’s nonetheless early sufficient so that you can make a major affect. At Wiz, you’ll have the liberty to suppose creatively, dream massive, and use your full vary of abilities to contribute to our file progress. Come be part of our crew and assist us create safe cloud environments that enable the perfect corporations to maneuver quicker.
Abstract
As a Technical Account Supervisor (TAM), you’ll be liable for planning and executing methods to drive buyer adoption and use of the Wiz platform. You’ll present each strategic and hands-on technical steering to prospects all through the Wiz journey, from onboarding to operationalization.
Technical experience and powerful customer-facing abilities might be important in tackle each the enterprise and technical wants of our prospects. Serving because the bridge between prospects and the broader Wiz crew, you will streamline collaboration between Product Administration, Gross sales, Engineering and Help for a cohesive buyer expertise.
Be a part of Wiz as a TAM to contribute to buyer success and to be part of an revolutionary and collaborative firm that values excellence and progress.
What you’ll do
- Present prospects with professional steering on deployment, operational finest practices, and help in establishing a Wiz Middle of Excellence.
- Function the first Wiz liaison for technical questions or escalations, collaborating with Help, Product Administration, and different related groups.
- Contribute to workshops aimed toward serving to prospects unlock the complete worth of the Wiz platform.
- Develop trusted advisor relationships and set up an everyday cadence with buyer stakeholders from practitioners to C-level, with a concentrate on growing adoption, making certain retention, and fostering satisfaction.
- Assist prospects develop Success Plans, outlining crucial objectives and key efficiency indicators, and supply steering in attaining these targets.
- Measure prospects’ achievement of those key efficiency indicators and report these each internally and externally.
- Determine and tackle technical points to make sure excessive ranges of buyer satisfaction.
- Collaborate with Engineering and Help groups to resolve technical escalations rapidly and effectively.
- Advocate for buyer wants throughout varied departments (product administration, help, …).
- Provide insights concerning the supply of latest options in Wiz.
- Program handle account escalations successfully.
- Collaborate with the Wiz Gross sales and Renewal groups to safe contract renewals.
- Help in figuring out alternatives for increasing Wiz utilization throughout the shopper’s group.
- Preserve up-to-date purposeful and technical data of the Wiz platform.
- Repeatedly monitor information associated to new & rising cloud safety threats.
- Develop your data of the Wiz ecosystem (Cloud Service Suppliers, Know-how companions, …)
What you’ll carry
- 3+ years of expertise in technical buyer going through roles, for instance: Technical Account Supervisor, Skilled Companies, Options Engineering, Technical Help, Buyer Success Engineer.
- Robust understanding of cloud companies, architectures, and safety finest practices, with CSP stage certifications (e.g., Licensed Options Architect, Licensed DevOps Engineer) most well-liked.
- Familiarity with container applied sciences (Docker, Kubernetes) and the safety concerns related to them.
- Robust problem-solving abilities, with the flexibility to troubleshoot complicated technical points and drive decision.
- Confirmed monitor file of constructing and sustaining relationships with enterprise purchasers, driving buyer success, and exceeding efficiency targets.
- Wonderful communication and interpersonal abilities, with the flexibility to successfully interact with stakeholders in any respect ranges of a company.
- B.S. in Pc Science, Engineering, or related discipline, or equal expertise.
- Fluent Swedish/Danish and English
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Wiz is an equal alternative employer. We don’t discriminate based mostly upon race, faith, coloration, nationwide origin, intercourse (together with being pregnant, childbirth, reproductive well being selections, or associated medical situations), sexual orientation, gender id, gender expression, age, standing as a protected veteran, standing as a person with a incapacity, genetic data, political beliefs or exercise, or different relevant legally protected traits.
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