Technical Assist Engineer, North America – West
About Akuity
Akuity was based by the co-creators of Argo, Hong Wang, Jesse Suen, and Alexander Matyushentsev. The three had been founding engineers at Applatix, which launched the Argo venture in 2017. After Applatix’s acquisition by Intuit in 2018, Argo quickly expanded with tasks like Argo CD, Argo Rollouts, and Argo Occasions, and have become an incubating venture throughout the Cloud Native Computing Basis (CNCF). At this time, Argo has over 22,000 GitHub stars and is among the fastest-growing CNCF tasks, trusted by lots of of enterprises, together with Adobe, Tesla, PayPal, Capital One, and Peloton to automate utility supply on Kubernetes.
Following Argo’s widespread adoption, we based Akuity to assist organizations reliably deploy Argo at scale by enterprise help and enhanced capabilities. Backed by $25 million in funding from Lead Edge Capital and Decibel Companions, we’re experiencing fast development whereas staying true to our open-source roots. We actively contribute to Argo, help the group, and promote its adoption at each alternative.
The Alternative
As a Technical Assist Engineer at Akuity, you’ll play a important position in guaranteeing our clients succeed with our platform and open-source instruments. You’ll work straight with customers to troubleshoot points, enhance documentation, and assist construct scalable help processes. You’ll develop deep experience in GitOps, Kubernetes, and the Argo ecosystem, turning into a trusted accomplice to each our enterprise clients and the broader group.
Location: Distant – North America
- United States or Canada
- Ideally Pacific, Mountain or Central Time zones
What You’ll Do
- Ship excellent help to our open-source customers and enterprise clients by way of a number of channels, together with chat, boards, GitHub, and cellphone.
- Develop deep technical experience in GitOps, Argo, and Akuity’s choices.
- Troubleshoot, diagnose, and resolve buyer points promptly and precisely.
- Acknowledge frequent help patterns and escalate points to engineering when acceptable.
- Assist construct and iterate on our help playbook, processes, and programs.
- Contribute to enhancing Akuity’s documentation to reinforce the shopper expertise.
What We Look For
Should Have
- 2+ years of expertise in a customer-facing help position.
- Expertise configuring and troubleshooting Kubernetes infrastructure.
- Familiarity with the software program growth lifecycle, CI/CD pipelines, or GitOps ideas.
- A ardour for working straight with customers and the flexibility to speak context clearly and thoughtfully.
- Enthusiasm for being a main level of contact for each open-source and enterprise clients.
- A proactive, strategic mindset, anticipating points and designing scalable options.
- Sturdy programs considering expertise and the drive to determine root causes.
Good to Have
- Expertise utilizing and administering Argo tasks (e.g., Argo CD, Argo Workflows, Argo Occasions, Argo Rollouts).
- Expertise working with cloud suppliers (AWS, Azure, GCP) and managed Kubernetes providers (EKS, AKS, GKE).
Why Akuity?
At Akuity, we imagine open-source software program is essentially the most impactful method to construct lasting expertise. We based this firm to advocate for Argo, share our experience, and be a trusted accomplice to its customers.
Our tradition is grounded in humility, authenticity, and variety. We worth folks from totally different backgrounds and paths in life. We belief our crew members to take possession, act responsibly, and help each other. If you’re collaborative, curious, and devoted to serving to clients succeed, we’d love to fulfill you.
Akuity is proud to be an equal-opportunity employer. All certified candidates will obtain consideration for employment with out regard to race, faith, coloration, nationwide origin, intercourse (together with being pregnant, childbirth, or associated medical circumstances), sexual orientation, gender, gender id, gender expression, transgender standing, sexual stereotypes, age, standing as a protected veteran, standing as a person with a incapacity, or different relevant legally protected traits.