Firm Description
Have you ever ever questioned why your favourite apps, social media content material, and video video games load within the blink of an eye fixed? It is possible due to Gcore behind the scenes!
Be a part of a crew that collaborates with trade giants like Intel, Dell, NVIDIA, Graphcore, and Equinix to speed up AI coaching, present cutting-edge cloud providers, and optimize content material supply. If you’re keen about reworking the web and contributing to cutting-edge improvements, come be part of us at Gcore!
We’re over 550 professionals and at the moment searching for a Technical Help Engineer to hitch our crew.
Job Description
Your Tasks:
- Deal with buyer and inner person requests by way of chat, e-mail, and sometimes cellphone calls in English.
- Present consultations concerning our services and products in Edge Cloud.
- Conduct technical diagnostics to resolve points, collect details about buyer and person incidents, and escalate to larger ranges of technical assist if wanted.
- Handle advanced technical points and supply well timed, efficient options whereas contemplating the affect on clients’ enterprise operations, primarily based on inner documentation.
- Determine patterns and developments in technical points and recommend enhancements to forestall reoccurrences, sharing information and experience with different crew members to reinforce general assist capabilities.
{Qualifications}
We Count on you to Have:
- 2+ yr of Technical Help expertise
- English degree B2 or larger
- Good networking information (TCP/IP, DNS, MAC handle, ping, traceroute)
- Good understanding of {hardware} and software program diagnostics (studying logs, and so forth.)
- Stable theoretical and palms on expertise with Linux (Ubuntu or CentOS)
- Stable hands-on expertise with API
- Perceive on what OpenStack is and expertise with it, or with different opensource Cloud infrastructure software program
- Data of monitoring instruments reminiscent of Grafana
- Good buyer advocacy and gentle expertise
- Robust problem-solving skills
- Fast learner, organized, and a crew participant
- Accountable, well mannered, and optimistic with sturdy communication expertise
- Capable of clarify advanced ideas clearly and easily
- Expert at prioritizing duties
- Acquainted with ITIL finest practises and know methods to work and resolve incidents
Good to have:
Work Schedule:
- You’ll work two consecutive evening shifts, adopted by two days off.
- The evening shift runs from 19:00 – 07:00 native time, totalling 12 hours of labor time, together with a 1-hour break.
Further Data
What We Provide:
We worth our workers and supply a advantages package deal designed to assist your well being, well-being, {and professional} development all through your journey at Gcore:
- Aggressive wage
- Versatile working hours
- Distant, hybrid, or workplace work choices relying in your function
- Work from anyplace on the planet for as much as 45 days per yr
- Personal medical insurance coverage for you and your loved ones*
- 5 further trip days*
- Further absolutely paid sick depart days*
- Allowance for important life occasions and birthdays
- Language lessons
- Trendy workplace house with free snacks, drink and leisure choices*
- Staff sports activities actions*
*Please bear in mind that this profit could differ relying in your nation.
Concerning the Firm
Gcore is a world cloud and edge chief in offering first-class internet efficiency, content material supply, and safety. Headquartered in Luxembourg, with workplaces around the globe, the corporate supplies its options to world leaders in quite a few industries.
Hundreds of thousands of individuals worldwide use apps and play video games primarily based on our infrastructure and providers: we’re trusted by World of Tanks, Albion On-line, Avast, Photon, Unity, Sandbox Interactive, and others.
To seek out out extra about Gcore, please take a look at our product website, LinkedIn page, and Instagram account. Let’s rework the Web collectively!
Equal Alternative Employer
We offer equal alternative to all candidates with out regard to race, coloration, faith, intercourse, sexual orientation, age, gender identification, gender expression, nationwide origin, incapacity, or another legally protected traits.