Uber Eats now lets retailers message prospects about their orders

Uber Eats introduced on Wednesday that it’ll now enable eating places and retailers to speak with prospects to assist stop points with orders. The app can be introducing new AI instruments for retailers, and is inviting customers to submit pictures of their orders if the merchandise doesn’t but have a menu picture.

With the brand new “Dwell order chat” function, retailers can message prospects in real-time to do issues like affirm replacements for sold-out objects, make clear particular requests, and verify in on dietary or allergy preferences.

Uber states that customers can’t provoke chats with retailers, as prospects can solely message retailers if they’ve contacted them first. Dwell order chat is on the market for each supply and pickup orders, and ends as soon as the meals has been handed off to a courier or buyer for pickup.

The launch of the brand new function comes three months after Uber Eats rival DoorDash announced the ability for merchants to speak instantly with prospects to resolve order points.

As for the brand new AI instruments for retailers, Uber Eats is launching AI-powered summaries of buyer critiques to make it simpler to grasp suggestions at scale. Plus, Uber Eats is rolling out AI-generated merchandise descriptions for menus to assist customers make knowledgeable choices when deciding what to order.

The app may also use AI to boost low-quality meals photos by bettering lighting, decision, framing, and plating. For instance, if there’s a photograph of meals in a takeout container, Uber Eats would possibly use AI to generate a picture of the identical dish on a plate.

As well as, Uber Eats will now encourage customers to snap a photograph of their supply. The corporate says it’s doing this as a result of it’s conscious that prospects usually tend to order a dish when they can see what it appears to be like like. If a buyer’s picture is chosen and revealed, they’ll get $3 in Uber Money in the event that they stay within the U.S., Canada, Mexico, or the U.Ok.

To submit a photograph, customers must faucet the “Add Photographs” button on the speed order display screen after their order is delivered.