POSITION SUMMARY:
The Vice President, Shopper Associate Government is a vital function supporting Accuity’s largest well being system shoppers. The VP, Shopper Associate holds duty for assigned consumer satisfaction, assembly contractual obligations, worth creation, offering strategic management and operational steering to Accuity operations leaders. They are going to be anticipated to leverage Accuity assets to determine and execute on efficiency enchancment alternatives, serving as a peer and trusted advisor to consumer C-suite management.
Given the significance of the assigned consumer(s), it is a key management function with excessive visibility and influence each on the consumer(s) and Accuity general.
The VP, Shopper Associate will likely be a dynamic chief who will deliver a singular mixture of consulting and income cycle experience that evokes confidence with the consumer and Accuity. They’ll perceive the significance of the function and suppose proactively about strengthening the consumer relationships at extremely matrixed organizations, high to backside. Constructing credibility and driving efficiency for the consumer is the highest precedence.
Efficiency will likely be measured on account income retention and incremental income progress throughout the consumer. Moreover, consumer satisfaction will likely be measured yearly through internet promoter scores (NPS) and consumer readiness for references.
PRIMARY JOB RESPONSIBILITIES:
- Guarantee seamless supply of Accuity’s answer to realize consumer and Accuity KPIs and goals
- Collaborate and strategize with operational management to develop greatest apply processes to realize anticipated outcomes and world class service
- Develop trusted govt relationships throughout the consumer group.
- “Personal” the consumer relationship and develop into an professional of the consumer’s group and desires and answer how Accuity can proactively help their enterprise targets
- Outline schedules, key milestones, and success standards
- Leads all consumer situation escalation and backbone efforts
- Associate with Gross sales management on account progress initiatives
- Work throughout multi-disciplinary inner groups to advocate and implement adjustments to processes, reporting, and another components that drive service enchancment
- Handle inner Shopper Success help colleagues that present day-to-day account upkeep
- Drive renewal contract negotiations
- Present enter to forecasting and funnel actions
- Monitor and assess actions of our rivals to proactively fulfill and retain our shoppers